Assistant Community Manager - Rustic of McKinney

Asset Living - Plano, TX

Full-time - Mid Level

Plano, TX

Real Estate

About the position

Asset Living is seeking an Assistant Community Manager to oversee the everyday operations and financial functions of a housing community under the supervision of the Community Manager. This role is crucial in managing the delinquency and collection of rent to optimize the property's cash flow and financial position. The Assistant Community Manager will be responsible for all phases of operations, including personnel management, leasing, maintenance, financial administration, and risk management, particularly in the absence of the Community Manager. As an onsite leader, the Assistant Community Manager will supervise all aspects of the property and staff to ensure compliance with company policies and procedures, safety and fair housing guidelines, and liability concerns. In this position, the Assistant Community Manager will engage in financial management tasks such as posting all payments and income received from applicants and residents, processing and reconciling daily account receivables, and monitoring bad debt. They will also prepare late notices, contact residents and guarantors, and file evictions as necessary. The role requires maintaining accurate records, auditing resident files, and ensuring the property meets budgeted revenues, expenses, and Net Operating Income. Additionally, the Assistant Community Manager will oversee personnel management, ensuring effective hiring, training, coaching, and development of onsite staff, while promoting a harmonious work environment. Strategic leasing management is another key responsibility, where the Assistant Community Manager will implement marketing strategies, deal with resident complaints, and develop resident retention programs. Administrative management duties include maintaining excellent customer service, monitoring service request turnaround, and ensuring timely repairs and property appearance. The Assistant Community Manager will also assist in supervising all business functions related to operations and plan for the economical use of property resources, equipment, and supplies.

Responsibilities

• Oversee everyday operations and financial functions of the housing community under the supervision of the Community Manager.
• Manage delinquency and collection of rent to optimize the property's cash flow and financial position.
• Post all payments and income received from applicants and residents accurately and timely.
• Process and reconcile daily account receivables and monitor bad debt.
• Prepare late notices, contact residents and guarantors, and file evictions as necessary.
• Help the property meet budgeted revenues, expenses, and Net Operating Income.
• Maintain accurate and organized records and audit resident files.
• Walk units and post all move-out charges, statements, and security deposit refunds.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Ensure staff compliance with company policies and procedures and promote effective leadership.
• Implement marketing strategies and ensure effective leasing techniques are followed by staff.
• Deal with resident complaints and develop resident retention programs.
• Maintain property appearance and ensure timely completion of repairs through regular inspections.
• Assist with supervision of all business functions related to operations.

Requirements

• Experience in property management or a related field.
• Knowledge of Fair Housing regulations.
• Strong financial management skills and experience with account receivables.
• Ability to effectively manage personnel and lead a team.
• Excellent customer service and communication skills.
• Proficient in administrative management and operational oversight.

Nice-to-haves

• Experience with marketing strategies for property leasing.
• Familiarity with resident retention programs and community engagement activities.