Assistant Community Manager - San Antonio, TX

Valiant Residential - San Antonio, TX

Full-time - Entry Level

San Antonio, TX

Real Estate

About the position

Valiant Residential is seeking an Assistant Community Manager to join our team in San Antonio, TX. This role is pivotal in ensuring the smooth operation of our property and will involve working closely with the Community Manager. The Assistant Community Manager will act as the Community Manager in their absence, taking on responsibilities that include managing financial records, assisting with leasing and marketing efforts, and maintaining positive resident relations. Our company is dedicated to providing innovative property management solutions, and we pride ourselves on our commitment to cultivating strong partnerships and a compassionate work environment. In this position, you will be responsible for a variety of tasks that contribute to the overall success of the community. This includes preparing advertising materials, showing units to prospective tenants, and screening applicants. You will maintain records of rental levels for comparable units in the area and present creative leasing and marketing ideas to attract new residents. Communication is key, as you will be expected to maintain courteous interactions with residents, applicants, and other stakeholders. The Assistant Community Manager will also handle administrative tasks such as processing applications, updating availability reports, and assisting with the collection of rents. You will be required to operate accounting software to record and analyze information, ensuring that all financial transactions are accurately documented. Additionally, you will assist in monitoring lease renewals and maintaining complete resident files, while also ensuring compliance with Fair Housing regulations. Physical demands of the job include the ability to sit, stand, and walk the property for extended periods, as well as the capability to lift up to 30 lbs. You will be expected to maintain a professional appearance and demeanor at all times, contributing to the community's cleanliness and curb appeal. This role requires a positive attitude, strong communication skills, and a willingness to participate in ongoing training to stay compliant with industry standards.

Responsibilities

• Assist in preparing advertising materials.
• Assist in showing units and screening applicants.
• Maintain records of rental levels of comparable units in the surrounding area.
• Present creative leasing and marketing ideas.
• Maintain courteous communication with residents, applicants, and representatives of other companies.
• Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.).
• Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
• Update availability report and process applications for approvals (i.e., credit check, rental history, etc.).
• Submit processed applications to the Community Manager for approval.
• Assist in monitoring renewals.
• Distribute and follow up on renewal notices.
• Professionally represent the company at all times.
• Accept rental payments and give them immediately to the Community Manager.
• Type lease and complete appropriate paperwork and input information on Yardi system accurately and on a timely basis.
• Review with the Community Manager before obtaining signatures.
• Assist management team with other various tasks as required.
• Consistently implement policies of the community.
• Prepare and maintain complete resident files.
• Prepare late notices and notices to pay rent.
• Assist in the collection of rents and preparation of receipts.
• Assist with legal proceedings.
• Assist with lease preparation, signing, and administration.
• Operate computers programmed with accounting software to record, store and analyze information.
• Understand the Apartment Association lease and contracted credit report application.
• Communicate with the Community Manager regarding the accuracy of invoices received; that purchase orders are attached, and invoices are coded correctly, according to company procedures.
• Ensure that all invoices received from the properties are approved, entered and paid promptly.
• Quickly complete maintenance service requests and inform the maintenance team.
• Answer questions for residents about the community, repairs, rent, rules, etc.
• Follow up promptly if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed service requests on a weekly basis.
• Maintain open communication with the Community Manager and Maintenance Supervisor.
• Contribute to the community's cleanliness and curb appeal on a continuing basis.
• Enforce policies of the community.

Requirements

• Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
• Demonstrate an ability to support and contribute to the community team.
• Demonstrate strong oral and written communication skills.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training to comply with new and existing laws.
• Valid driver's license with good driving record and auto insurance.
• Ability to work most weekends.
• Apartment management experience preferred.
• Neat, clean, and professional throughout the workday and/or whenever present in the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
• High school diploma or equivalent; 2+ years of college preferred.

Nice-to-haves

• Experience with Yardi software.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• 3 Medical Plans to choose (1 plan is free to team members)
• Voluntary Life Insurance and Ancillary plans for purchase
• 401k plan with Company match
• PTO (personal time off)
• Sick Time
• Floating Holidays (2 per year)
• Your Birthday off with pay