Assistant Community Manager - Statehouse Tallahassee (Temporary)

Asset Living - Tallahassee, FL

Full-time - Entry Level

Tallahassee, FL

Real Estate

About the position

The Assistant Community Manager at Asset Living plays a crucial role in the daily operations and financial management of the housing community. Under the supervision of the Community Manager, this position is responsible for overseeing various aspects of property management, including personnel, leasing, maintenance, financial administration, and risk management. The Assistant Community Manager is instrumental in optimizing the property's cash flow and financial position by managing delinquency and collection of rent. This role requires a proactive approach to ensure compliance with company policies, safety guidelines, and fair housing regulations. In terms of financial management, the Assistant Community Manager is tasked with accurately posting all payments and income received from applicants and residents, processing and reconciling daily accounts receivables, and monitoring bad debt. This includes preparing late notices, contacting residents and guarantors, and filing evictions when necessary. The role also involves helping the property meet its budgeted revenues and expenses, posting charges to resident accounts, and conducting end-of-month closing procedures and reporting. Maintaining organized records and auditing resident files for accuracy is also a key responsibility. On the personnel management side, the Assistant Community Manager will utilize consistent techniques to screen, hire, train, coach, and develop onsite staff. Ensuring staff effectiveness through ongoing training and guidance is essential, as is promoting a harmonious work environment. The Assistant Community Manager will also ensure that staff comply with company policies and procedures. Strategic leasing management is another critical aspect of this role. The Assistant Community Manager will ensure that leasing techniques are effective, follow up on leads, and maintain accurate documentation of leases. Implementing marketing strategies and addressing resident complaints and concerns to ensure satisfaction are also part of the job. Additionally, the Assistant Community Manager will develop and implement resident retention programs, such as special promotions and community events. Administrative management duties include providing excellent customer service, monitoring maintenance staff responsiveness, and ensuring the property is well-maintained. Regular property inspections and tours are necessary to identify repairs and ensure timely completion. The Assistant Community Manager will also assist in supervising all business functions related to operations and plan for the economical use of property resources and supplies.

Responsibilities

• Oversee everyday operations and financial functions of the housing community under the supervision of the Community Manager.
• Manage delinquency and collection of rent to optimize the property's cash flow.
• Post all payments and income received from applicants and residents accurately and timely.
• Process and reconcile daily accounts receivables.
• Monitor and follow up on bad debt, including preparation of late notices and filing evictions.
• Help the property meet budgeted revenues, expenses, and Net Operating Income.
• Post all charges to resident accounts, including bill back of utilities where applicable.
• Conduct end-of-month closing procedures and reporting.
• Maintain accurate and organized records, auditing resident files for accuracy.
• Walk units and post all move-out charges, statements, and security deposit refunds.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance with company policies and procedures.
• Ensure effective leasing techniques are used by staff to obtain closure and meet follow-up procedures.
• Implement marketing strategies and systems as per the annual marketing plan.
• Address resident complaints, concerns, and requests to ensure satisfaction.
• Develop and implement resident retention programs, such as special promotions and monthly newsletters.
• Show, lease, and move in prospective residents effectively.
• Manage customer service and monitor service request turnaround and maintenance staff responsiveness.
• Maintain property appearance and ensure timely completion of repairs through regular inspections and tours.
• Assist with supervision of all business functions related to operations.
• Plan for and utilize property resources, equipment, and supplies economically.

Requirements

• Experience in property management or a related field.
• Strong financial management skills, including experience with accounts receivable and budgeting.
• Excellent customer service and communication skills.
• Ability to lead and develop a team effectively.
• Knowledge of fair housing laws and regulations.
• Strong organizational skills and attention to detail.

Nice-to-haves

• Experience with property management software.
• Familiarity with marketing strategies for residential properties.
• Ability to handle resident complaints and concerns effectively.

Benefits

• Competitive salary
• Opportunities for professional development
• Dynamic work environment
• Employee recognition programs