Assistant Community Manager - Student Housing

University Partners - Tempe, AZ

Full-time - Mid Level

Tempe, AZ

Educational Services

About the position

The Assistant Community Manager plays a crucial role in managing all leasing and marketing efforts of the student housing community. This position involves overseeing the leasing staff and assisting the Community Manager with the day-to-day operations of the leasing office. The Assistant Community Manager is responsible for ensuring that all company standards are met and that the leasing team is well-trained and supported. The role requires a proactive approach to customer service and a strong understanding of Fair Housing regulations to ensure compliance in all leasing activities. In addition to managing the leasing team, the Assistant Community Manager will maintain lease files and computer records, conduct market surveys, and recommend pricing changes based on community performance. Regular meetings with the Community Manager and Market Director will be held to discuss leasing issues and strategies for improvement. The Assistant Community Manager will also coordinate the renewal program, ensuring that all residents are contacted during the renewal process, and will actively support the Community Manager in their absence. The position requires strong organizational skills, as the Assistant Community Manager will be responsible for monitoring community emails, training leasing consultants on proper phone etiquette, and ensuring that all leasing paperwork is completed accurately. Marketing responsibilities include planning campus events, managing social media outlets, and maintaining the community's marketing calendar. The Assistant Community Manager will also oversee the production of move-in packets and ensure that all administrative procedures for move-outs are followed according to company standards. This role is essential for maintaining a high level of service to residents and achieving leasing goals.

Responsibilities

• Manage all leasing and marketing efforts of the community.
• Oversee the leasing staff and assist the Community Manager with day-to-day operations.
• Support Leasing Consultants in leasing apartments and ensure compliance with Fair Housing guidelines.
• Maintain lease files and computer records for the community.
• Meet regularly with Community Manager and Market Director to discuss leasing issues and community performance.
• Coordinate the renewal program and ensure residents are contacted during the renewal process.
• Conduct monthly market surveys and recommend pricing changes.
• Maintain the integrity of all social media outlets for the community.
• Suggest marketing recommendations and implement plans to achieve leasing goals.
• Perform administrative duties as assigned by the Community Manager.
• Monitor community emails and ensure timely responses to leads and resident inquiries.
• Train Leasing Consultants on proper phone etiquette and ensure voicemails are answered promptly.
• Verify lease paperwork completed by Leasing Consultants and approve leases that meet rental criteria.
• Ensure the integrity of Yardi data entered by leasing consultants.
• Plan and carry out campus events, promotions, and advertising.
• Maintain the renewal notebook and delegate responsibilities to Leasing Consultants.
• Conduct monthly leasing and marketing reviews with Leasing Consultants.
• Assist the Community Manager with move-in and move-out communications to residents and guarantors.
• Conduct audits on lease files and Yardi data to ensure accuracy.
• Work with the Community Manager to plan move-in day logistics.

Requirements

• Bachelor's degree in a related field or equivalent experience.
• Under 1 year of experience in property management or leasing.
• Proficient in Microsoft Word and Excel.
• Knowledge of Fair Housing regulations.
• Experience with Yardi software is preferred.
• Strong customer service and negotiation skills.
• Excellent communication and interpersonal skills.
• Ability to manage and train others effectively.
• Strong organizational and time management skills.
• Ability to work under pressure and maintain professionalism.

Nice-to-haves

• Knowledge of Entrata software.
• Experience in student housing management.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Paid time off
• Employee assistance program