Assistant Community Manager - The Edge

$78,000 - $163,000/Yr

Equity Residential - Bethesda, MD

Full-time - Entry Level

Bethesda, MD

Real Estate

About the position

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration. As an Assistant Community Manager, you will drive the entire sales process, building strong connections with prospects and residents, and delivering exceptional customer service to facilitate lease renewals, with a clear pathway for career growth towards a Community Manager position. You will lead, mentor, and train in sales, marketing, and customer service for a positive work environment. In this role, you will manage financial transactions, including payments and audits, ensuring accurate resident file maintenance. You will utilize effective selling techniques, maintain comprehensive community knowledge, and contribute to marketing efforts. Additionally, you will explain lease provisions, oversee move-in activities, and conduct orientations for new residents. Responding promptly to resident calls and emails, you will proactively address needs and follow up on concerns. Maintaining effective communication with maintenance staff is crucial to ensure resident needs are met, and you will also proactively monitor property trends for future occupancy needs.

Responsibilities

• Drive the entire sales process and build strong connections with prospects and residents.
• Deliver exceptional customer service to facilitate lease renewals.
• Lead, mentor, and train in sales, marketing, and customer service.
• Manage financial transactions, including payments and audits, for accurate resident file maintenance.
• Utilize effective selling techniques and maintain comprehensive community knowledge.
• Contribute to marketing efforts for the community.
• Explain lease provisions and oversee move-in activities.
• Conduct orientations for new residents.
• Respond promptly to resident calls and emails, proactively addressing needs and following up on concerns.
• Maintain effective communication with maintenance staff to ensure resident needs are met.
• Proactively monitor property trends for future occupancy needs.

Requirements

• Experience in property management or a related field.
• Strong customer service and communication skills.
• Ability to lead and mentor a team.
• Proficiency in financial management and transaction processing.
• Knowledge of sales and marketing techniques.

Nice-to-haves

• Previous experience as a Community Manager or in a similar role.
• Familiarity with property management software.
• Bilingual abilities.

Benefits

• Medical, dental, and vision care
• 9 paid holidays
• Annual vacation time
• Paid sick leave
• New parent benefits
• 401(k) Retirement Savings Plan
• Rent Discounts
• Competitive Compensation
• Paid Community Service Hours
• Leadership Development