Assistant Community Manager - The Healing Place

Hayes Gibson Property Services - Louisville, KY

Full-time - Mid Level

Louisville, KY

Construction of Buildings

About the position

The Assistant Community Manager plays a crucial role in supporting the Community Manager in overseeing property operations, financial activities, and regulatory compliance. This position is essential for guiding interactions with various stakeholders, including residents, corporate personnel, regulatory agency officials, clients, community officials, vendors, and customers. The Assistant Community Manager is expected to embody a passion for customer service, inspiring associates and vendors to deliver high-quality products and services that meet the expectations of HGPS customers. This role requires a proactive approach to client service, ensuring that all interactions are handled with respect and professionalism. In terms of client service, the Assistant Community Manager is responsible for ensuring the delivery of excellent service to clients. This includes compiling information for reports accurately and on time, responding promptly to inquiries from clients, lenders, investors, contractors, and regulatory personnel, and anticipating resident needs. The Assistant Community Manager must treat all customers, visitors, and associates with respect and ensure that the property maintains the best-in-the-industry response times to unit issues and repairs. The role also encompasses marketing, sales, and leasing responsibilities. The Assistant Community Manager may be tasked with developing and implementing marketing plans to maximize lease-up pace and net revenue. This includes ensuring that all eligibility requirements for applicants and residents are met, generating a flow of qualified prospective residents, and conducting marketing surveys to stay informed about competitors. Additionally, the Assistant Community Manager is involved in customer retention strategies, developing programs to enhance resident relations and promptly addressing any conflicts that arise. Financial responsibilities include preparing and managing the operating budget, supervising rent collection, and ensuring accurate record-keeping. The Assistant Community Manager must also complete all required records and reports in a timely manner, ensuring compliance with HUD, LIHTC, and Fair Housing regulations. Regular property inspections and monitoring of property conditions are also part of the role, along with supporting the management team in making sound business decisions and maintaining a positive work environment.

Responsibilities

• Assist the Community Manager in leading and supervising property operations and financial activities.
• Ensure the delivery of excellent client service and respond promptly to inquiries from clients and residents.
• Develop, implement, and monitor marketing plans to maximize lease-up pace and net revenue.
• Conduct marketing surveys to analyze competitors' activities and make recommendations based on findings.
• Achieve and maintain designated occupancy goals and objectives.
• Develop and implement positive resident relations programs and respond to resident needs.
• Assist Human Resources with employee issues and hold staff accountable for customer service standards.
• Prepare and manage the operating budget to control expenses and meet financial objectives.
• Complete and submit all required records and reports in a timely manner.
• Tour and visually inspect the property daily to monitor conditions and cleanliness.

Requirements

• High school diploma or equivalent combination of education required.
• Minimum of 3 years' experience in property management.
• Valid driver's license in the state of residence.
• Proficiency in Microsoft Excel, Word, and property management software (Yardi, RealPage, etc.).
• Understanding of compliance requirements for affordable properties regulated by HUD or state agencies.
• Strong written and verbal communication skills.
• Ability to work flexible hours, including weekends and overtime as needed.
• Skills in time management, organization, problem-solving, and judgment.

Nice-to-haves

• Industry designations such as COS, HCCP, TCS, SHCM, C3P are strongly encouraged.
• Experience in social media management and technology.