Assistant Community Manager - The Madison

$49,920 - $54,080/Yr

Grand Peaks Property Management - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Real Estate

About the position

The Assistant Community Manager at The Madison Grand Peaks Property plays a crucial role in supporting the Community Manager in the effective management of the property. This position is designed for individuals who are ready to take on responsibilities that include overseeing daily operations, managing resident relations, and ensuring compliance with Fair Housing regulations. The Assistant Community Manager will step into the Community Manager's role in their absence, demonstrating leadership and decision-making skills. Key responsibilities include assisting in employee training, maintaining accurate resident records, and issuing necessary notices such as late payments and evictions. The Assistant Community Manager will also be responsible for posting rents, deposits, and fees, as well as collecting payments from residents while managing delinquency rates. This role requires a proactive approach to customer service, including greeting customers, offering refreshments, and performing all leasing functions. In addition to these tasks, the Assistant Community Manager will handle phone inquiries, qualify customers according to property guidelines, and ensure all new lease paperwork is collected. Daily inspections of models, vacant units, and the office will be necessary to maintain readiness and appeal. The Assistant Community Manager will also stay informed about local market trends, complete various leasing and marketing reports, and oversee resident retention functions. This position requires collaboration with the site team to meet property needs and resolve resident issues effectively. Overall, the Assistant Community Manager is a vital part of the property management team, ensuring that the community runs smoothly and that residents have a positive living experience.

Responsibilities

• Assist the Community Manager in effectively managing the property.
• Assume the responsibilities of the manager in their absence.
• Assist in employee training.
• Maintain accurate resident records.
• Issue appropriate notices as necessary (i.e., late payments, evictions, returned checks, legal notices).
• Post all rents, deposits, and fees.
• Collect monies from residents and manage low delinquency for the community.
• Prepare and update reports as delegated by the Community Manager.
• Greet customers, offer refreshments, and perform all leasing functions.
• Answer phones and respond to calls and inquiries from customers, residents, and vendors professionally.
• Qualify customers per property guidelines and adhere to all Fair Housing/OSHA Laws.
• Collect all required new lease paperwork, fees, and deposits.
• Conduct daily inspections of models, vacant units, and office appearance to ensure readiness.
• Stay aware of local market trends and conditions, updating the Market Survey monthly.
• Complete daily, weekly, and monthly leasing and marketing reports as required.
• Inspect property, pick up litter, and report service needs to the manager or maintenance.
• Inspect move-outs within 24 hours of the scheduled move-out and vacant apartments as requested by the Community Manager.
• Complete monthly resident newsletters and update the community Facebook page.
• Plan, budget, organize, and oversee resident retention functions.
• Ensure that all marketing material is updated and accurate, including the advertising binder.
• Create flyers and other promotional materials for resident functions for approval.
• Monitor and supervise activity in the community, intervening when residents or guests are not following rules.
• Develop a comprehensive understanding of residents through needs assessments and community meetings.
• Work collaboratively with the manager and other site staff to meet property needs and resolve resident problems.

Requirements

• Knowledge of Fair Housing regulations.
• Experience in property management or a related field.
• Strong customer service skills and ability to interact professionally with residents and vendors.
• Ability to maintain accurate records and manage financial transactions.
• Proficient in using property management software and tools.

Nice-to-haves

• Experience with leasing and marketing in a residential property setting.
• Familiarity with local market trends and conditions.
• Strong organizational and multitasking skills.

Benefits

• Continuing education credits
• AD&D insurance
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Vision insurance