Assistant Community Manager - The Oakley New

$20,000 - $25,000/Yr

Asset Living - Tuscaloosa, AL

Full-time - Entry Level

Tuscaloosa, AL

Real Estate

About the position

The Assistant Community Manager is a pivotal role within the housing community, tasked with overseeing daily operations and financial functions under the guidance of the Community Manager. This position is essential for ensuring the smooth running of the property, focusing on optimizing cash flow and financial health through effective rent collection and delinquency management. The Assistant Community Manager will be responsible for managing various operational aspects, including personnel management, leasing, maintenance, financial administration, and risk management, particularly in the absence of the Community Manager. As an onsite leader, the Assistant Community Manager will supervise all property operations and staff, ensuring compliance with company policies, safety regulations, fair housing guidelines, and liability concerns. In this role, the Assistant Community Manager will engage in financial management tasks such as posting payments, processing account receivables, and monitoring bad debt. They will also be responsible for personnel management, which includes hiring, training, and developing onsite staff to ensure high performance and compliance with company standards. Additionally, the Assistant Community Manager will implement strategic leasing management practices to enhance resident satisfaction and retention, while also managing administrative functions to maintain property appearance and service quality. This position requires a proactive approach to problem-solving and a commitment to fostering a positive living environment for residents.

Responsibilities

• Oversee everyday operations and financial functions of the housing community under the supervision of the Community Manager.
• Manage delinquency and collection of rent to optimize the property's cash flow.
• Post all payments and income received from applicants and residents accurately and timely.
• Process and reconcile daily all account receivables.
• Monitor and follow up on bad debt, including preparation of late notices and filing evictions.
• Help the property meet budgeted revenues, expenses, and Net Operating Income.
• Post all charges to resident accounts, including bill back of utilities where applicable.
• Conduct end of the month closing procedures and reporting.
• Maintain accurate and organized records, auditing resident files for accuracy.
• Walk units and post all move-out charges, statements, and security deposit refunds.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Ensure staff effectiveness through ongoing training and guidance in compliance with Asset training benchmarks.
• Promote harmony and quality job performance among staff through effective leadership.
• Ensure staff compliance with company policies and procedures.
• Ensure effective leasing techniques are employed by staff to obtain closure and meet follow-up procedures.
• Implement marketing strategies as outlined in the annual marketing plan.
• Address resident complaints and concerns to ensure satisfaction.
• Develop and implement resident retention programs such as functions and newsletters.
• Show, lease, and move in prospective residents effectively.
• Manage customer service and monitor maintenance staff responsiveness.
• Maintain property appearance and ensure timely completion of repairs through regular inspections.
• Assist with supervision of all business functions related to operations.
• Plan and utilize property resources and supplies economically.

Requirements

• Experience in property management or a related field is preferred.
• Strong financial management skills, including experience with accounts receivable and budgeting.
• Excellent interpersonal and communication skills to effectively interact with residents and staff.
• Ability to lead and motivate a team, ensuring compliance with company policies.
• Strong organizational skills and attention to detail for maintaining accurate records.
• Proficiency in property management software and Microsoft Office Suite.

Nice-to-haves

• Previous experience in a supervisory role within property management.
• Knowledge of fair housing laws and regulations.
• Experience with marketing strategies for residential properties.

Benefits

• Competitive salary within the range of $20k - $25k per year.
• Opportunities for professional development and training.
• Supportive work environment with a focus on team collaboration.