Assistant Community Manager - The Renegade

Asset Living - Tallahassee, FL

Full-time - Entry Level

Tallahassee, FL

Real Estate

About the position

The Assistant Community Manager at Asset Living plays a crucial role in the daily operations and financial management of the housing community. Under the supervision of the Community Manager, this position is responsible for overseeing various aspects of property management, including personnel, leasing, maintenance, financial administration, and risk management. The Assistant Community Manager is instrumental in optimizing the property's cash flow and financial position by managing delinquency and rent collection processes. This role requires a proactive approach to ensure compliance with company policies, safety regulations, and fair housing guidelines while fostering a positive living environment for residents. In terms of financial management, the Assistant Community Manager is tasked with accurately posting payments and income received from applicants and residents, processing and reconciling daily accounts receivables, and monitoring bad debt. This includes preparing late notices, contacting residents and guarantors, and managing eviction processes when necessary. The Assistant Community Manager also plays a key role in helping the property meet its budgeted revenues and expenses, ensuring that all charges to resident accounts are posted correctly, and maintaining organized records through regular audits of resident files. Personnel management is another critical aspect of this role. The Assistant Community Manager is responsible for hiring, training, and developing onsite staff, ensuring that they adhere to company policies and performance standards. This includes providing ongoing coaching and support to promote a harmonious work environment and effective job performance among staff members. Strategic leasing management is also a significant responsibility, where the Assistant Community Manager ensures that leasing techniques are effective, resident satisfaction is prioritized, and retention programs are developed and implemented. This includes addressing resident complaints and concerns, as well as executing marketing strategies to attract new residents. Administrative management duties involve maintaining excellent customer service standards, monitoring maintenance staff responsiveness, and ensuring the property is well-maintained and visually appealing. The Assistant Community Manager must also plan and utilize property resources efficiently, including obtaining bids from vendors and managing service quality. Overall, this position is vital for the smooth operation of the community and requires a blend of financial acumen, leadership skills, and a commitment to resident satisfaction.

Responsibilities

• Oversee everyday operations and financial functions of the housing community under the supervision of the Community Manager.
• Manage delinquency and collection of rent to optimize the property's cash flow.
• Post all payments and income received from applicants, current residents, and non-current residents accurately and timely.
• Process and reconcile daily all account receivables.
• Monitor and follow up on bad debt, including preparation of late notices and filing evictions.
• Help the property meet budgeted revenues, expenses, and Net Operating Income.
• Post all charges to resident and non-current resident accounts, including utility bill backs where applicable.
• Conduct end of the month closing procedures and reporting.
• Maintain accurate and organized records, auditing resident files for accuracy.
• Walk units and post all move-out charges, statements, and security deposit refunds.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance with company policies and procedures.
• Ensure effective leasing techniques are employed by staff to obtain closure and meet follow-up procedures.
• Implement marketing strategies and systems as outlined in the annual marketing plan.
• Address resident complaints, concerns, and requests to ensure satisfaction.
• Develop and implement resident retention programs such as functions, promotions, and newsletters.
• Show, lease, and move in prospective residents effectively.
• Manage customer service and monitor service request turnaround and maintenance staff responsiveness.
• Maintain property appearance and ensure timely completion of repairs through regular inspections and tours.
• Assist with supervision of all business functions related to operations.
• Plan for and utilize property resources, equipment, and supplies economically.

Requirements

• Experience in property management or a related field.
• Strong financial management skills, including experience with accounts receivable and budgeting.
• Excellent leadership and personnel management abilities.
• Proficient in customer service and resident relations.
• Ability to implement marketing strategies and resident retention programs.
• Strong organizational skills and attention to detail.

Nice-to-haves

• Experience with property management software.
• Knowledge of fair housing laws and regulations.
• Previous experience in a supervisory role.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company matching contributions.
• Paid time off and holidays.
• Opportunities for professional development and training.