Assistant Community Manager - University Village

Asset Living - Fort Myers, FL

Full-time - Entry Level

Fort Myers, FL

Real Estate

About the position

The Assistant Community Manager at Asset Living plays a crucial role in the daily operations and financial management of the housing community. Under the supervision of the Community Manager, this position is responsible for overseeing various aspects of property management, including personnel, leasing, maintenance, financial administration, and risk management. The Assistant Community Manager is instrumental in optimizing the property's cash flow and financial position by managing delinquency and rent collection processes. This role requires a proactive approach to ensure compliance with company policies, safety regulations, and fair housing guidelines while fostering a positive living environment for residents. In terms of financial management, the Assistant Community Manager is tasked with accurately posting payments and income received from applicants and residents, processing and reconciling daily accounts receivables, and monitoring bad debt. This includes preparing late notices, contacting residents and guarantors, and filing evictions when necessary. The Assistant Community Manager also plays a key role in helping the property meet its budgeted revenues and expenses, ensuring that all charges to resident accounts are posted correctly, and maintaining organized records through regular audits of resident files. On the personnel management front, the Assistant Community Manager is responsible for hiring, training, and developing onsite staff, ensuring that they adhere to company policies and performance standards. This includes providing ongoing coaching and support to promote a harmonious work environment and effective job performance. Strategically, the Assistant Community Manager implements marketing strategies to enhance leasing efforts, addresses resident complaints and concerns to ensure satisfaction, and develops retention programs to foster community engagement. Administrative responsibilities include managing customer service excellence, overseeing maintenance staff responsiveness, and ensuring the property is well-maintained through regular inspections and timely repairs. Overall, this position is vital for maintaining the operational integrity and financial health of the community, while also enhancing the resident experience.

Responsibilities

• Oversee everyday operations and financial functions of the housing community under the supervision of the Community Manager.
• Manage delinquency and collection of rent to optimize the property's cash flow.
• Process and reconcile daily all account receivables accurately and efficiently.
• Monitor and follow up on bad debt, including preparation of late notices and filing evictions.
• Help the property meet budgeted revenues, expenses, and Net Operating Income.
• Post all charges to resident and non-current resident accounts, including utility bill backs where applicable.
• Conduct end of the month closing procedures and reporting.
• Maintain accurate and organized records, auditing resident files for accuracy.
• Walk units and post all move-out charges, statements, and security deposit refunds.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Promote harmony and quality job performance of staff through effective leadership and support.
• Ensure staff compliance with company policies and procedures.
• Implement effective leasing techniques and ensure follow-up procedures are met.
• Deal with resident complaints, concerns, and requests to ensure satisfaction.
• Develop and implement resident retention programs such as functions and newsletters.
• Show, lease, and move in prospective residents effectively.
• Manage customer service and monitor maintenance staff responsiveness.
• Maintain property appearance and ensure timely completion of repairs through regular inspections.
• Plan and utilize property resources economically, including obtaining bids from vendors.

Requirements

• Experience in property management or a related field.
• Strong financial management skills, including experience with accounts receivable and budgeting.
• Excellent communication and interpersonal skills to interact with residents and staff.
• Ability to lead and develop a team effectively.
• Knowledge of fair housing laws and regulations.
• Strong organizational skills and attention to detail.

Nice-to-haves

• Previous experience in a leadership role within property management.
• Familiarity with property management software and tools.
• Marketing experience related to leasing and resident retention.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance coverage.
• 401(k) retirement plan with company matching contributions.
• Paid time off and paid holidays.
• Opportunities for professional development and training.