Assistant Community Manager - Westminster Village

Hayes Gibson Property Services - Lexington, KY

Full-time - Mid Level

Lexington, KY

Construction of Buildings

About the position

The Assistant Community Manager plays a crucial role in supporting the Community Manager in overseeing property operations, financial activities, and regulatory compliance. This position is essential in guiding interactions with various stakeholders, including residents, corporate personnel, regulatory agency officials, clients, community officials, vendors, and customers. The Assistant Community Manager is expected to embody a passion for customer service, inspiring associates and vendors to deliver high-quality products and services that meet the expectations of HGPS customers. This role requires a proactive approach to client service, ensuring that all interactions are handled with respect and professionalism. In terms of client service, the Assistant Community Manager is responsible for ensuring the delivery of excellent service to clients. This includes compiling information for client and owner reports accurately and on time, responding promptly to inquiries from clients, lenders, investors, contractors, vendors, and regulatory personnel, and anticipating resident needs. The Assistant Community Manager must treat all customers, visitors, vendors, and associates with respect and ensure that the property maintains the best-in-the-industry response times to unit issues and repairs. The role also encompasses marketing, sales, and leasing responsibilities. The Assistant Community Manager may be tasked with developing and implementing marketing plans to maximize lease-up pace and net revenue while ensuring compliance with eligibility requirements for applicants and residents. Regular marketing surveys are conducted to stay informed about competitors' activities, and the Assistant Community Manager is expected to show and lease apartments while achieving designated occupancy goals. Additionally, the Assistant Community Manager will assist in staffing responsibilities, including interviewing, hiring, training, and evaluating staff performance. Financial responsibilities include preparing and managing the operating budget, supervising rent collection, and ensuring accurate record-keeping. Administrative duties involve completing and submitting required records and reports in a timely manner, processing applications, and ensuring compliance with HUD, LIHTC, and Fair Housing regulations. The Assistant Community Manager is also expected to tour and inspect the property regularly, monitor its condition, and assist other management team members in making sound business decisions.

Responsibilities

• Assist the Community Manager in leading and supervising property operations and financial activities.
• Ensure the delivery of excellent client service and respond promptly to inquiries from clients and residents.
• Develop, implement, and monitor marketing plans to maximize lease-up pace and net revenue.
• Conduct marketing surveys to stay informed about competitors' activities and make recommendations based on analysis.
• Show and lease apartments, achieving designated occupancy goals and objectives.
• Develop and implement positive resident relations programs to maximize resident retention.
• Assist Human Resources with employee issues and hold staff accountable to customer service standards.
• Prepare and manage the operating budget to control expenses and meet financial objectives.
• Complete and submit all required records and reports in a timely manner.
• Tour and visually inspect the property daily, monitoring its condition and cleanliness.

Requirements

• A minimum of 3 years' experience in property management.
• Valid driver's license in the state of residence.
• Proficiency in Microsoft Excel, Word, and property management software (Yardi, RealPage, etc.).
• Understanding of compliance requirements for affordable properties regulated by HUD or state agencies.
• Positive attitude and customer service focus.
• Sales, leasing, and marketing ability.
• Experience in social media and technology.
• Strong time management, organization, problem-solving, and judgment skills.
• Keen attention to detail and accuracy.
• Strong written and verbal communication skills.

Nice-to-haves

• Industry designations such as CAM, ARM®, CAPS, and CCM® are strongly encouraged.
• Experience with compliance requirements for specific housing programs.