Assistant Community Manager - Windsor Crossing

Humphrey Management - Suitland-Silver Hill, MD

Full-time - Entry Level

Suitland-Silver Hill, MD

251-500 employees

Professional, Scientific, and Technical Services

About the position

The Assistant Community Manager plays a crucial role in supporting the efficient and profitable operation of a residential community managed by Humphrey Management. This position is dedicated to ensuring high levels of customer service and effective communication with residents, community agencies, owners, and team members. The Assistant Community Manager is accountable to residents, the Community Manager, and fellow team members, and reports directly to the Community Manager. In this role, the Assistant Community Manager is expected to maintain a professional image through personal habits, demeanor, and attire, adhering to company standards on conduct and attendance. The position requires excellent communication skills to promptly address resident complaints and concerns, ensuring that all interactions reflect the company's mission and values. Administrative support is a key function, involving tasks such as typing, filing, answering telephone calls, and handling maintenance requests. The Assistant Community Manager will also be responsible for purchasing maintenance and administrative supplies as directed. Leasing and tenant relations are vital components of this role, where the Assistant Community Manager will show available units to applicants, conduct landlord references and background checks, prepare leases, and collect rental payments. The position also involves performing property management duties in the absence of the Community Manager, inspecting the property regularly to ensure it meets established standards, and understanding the financial implications of job duties. Health and safety requirements must be observed at all times, and the Assistant Community Manager is expected to bring any areas of concern to the Community Manager's attention while performing other necessary duties as assigned.

Responsibilities

• Maintain a professional image through personal habits, demeanor, and attire.
• Demonstrate excellent communication skills with residents, community agencies, owners, and team members.
• Provide high levels of customer service and promptly address resident complaints and concerns.
• Perform typing, filing, and other administrative functions.
• Answer telephone calls professionally and promptly, recording and forwarding messages.
• Handle maintenance requests and maintain maintenance records.
• Purchase maintenance and administrative supplies as directed.
• Show available units to applicants using established safety procedures.
• Conduct landlord references and background checks.
• Prepare new and re-certification leases and other forms.
• Collect and record rental payments.
• Acknowledge and resolve resident complaints promptly.
• Perform duties of the Community Manager in their absence and as necessary.
• Inspect the property regularly to ensure it meets standards.
• Understand the financial implications of job duties and act accordingly.
• Observe all required health and safety requirements.
• Bring any areas of concern to the Community Manager's attention.
• Perform other duties as necessary.

Requirements

• High School Diploma or equivalent.
• Excellent verbal and written communication skills.
• Proficiency with computer software and email.
• Prior related experience preferred.
• Attention to detail and ability to prioritize multiple demands.
• Willingness to be an active team player, respond to multiple interruptions, and meet critical deadlines.
• Proficiency with Microsoft Office Suite preferred.
• Proficient in tax credit experience or certification.

Nice-to-haves

• Prior related experience preferred.