Assistant Community Manager

RPM Living - Middleton, WI

Full-time - Entry Level

Middleton, WI

Heavy and Civil Engineering Construction

About the position

The Assistant Community Manager at RPM Living plays a crucial role in managing the leasing process, ensuring resident satisfaction, and maintaining property visibility. This position involves greeting prospects, processing applications, managing leases and renewals, handling rent collections and evictions, and promoting the community through effective communication and social media engagement.

Responsibilities

• Greet and qualify prospects professionally using guest cards in our Lead Management Software.
• Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements.
• Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status.
• Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed.
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement.
• Complete all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner.

Requirements

• High school diploma or GED; or 1-3 months of relevant experience, training, or a combination of education and experience.
• At least one year of experience in customer service or apartment leasing.
• A background in accounting combined with customer service is also preferred.
• Proficiency in Microsoft Office Suite and Project Management tools.
• Valid driver's license is required.

Nice-to-haves

• Experience in property management software.
• Background in accounting.

Benefits

• 401(k) matching
• Employee discount
• Health insurance
• Paid holidays
• Paid time off