Assistant Community Manager

$41,600 - $47,840/Yr

Worcester Communities - Maryland Heights, MO

Full-time - Entry Level

Maryland Heights, MO

About the position

The Assistant Community Manager role at Worcester Communities involves providing essential support in managing the day-to-day operations of a residential community. This position focuses on leasing activities, resident relations, maintenance coordination, and administrative tasks, ensuring a smooth functioning of the community and delivering exceptional service to residents. Candidates should possess strong interpersonal skills, organizational abilities, and a customer-focused mindset, along with proficiency in property management software and knowledge of local regulations.

Responsibilities

• Maintain excellent customer service relationships by adhering to the Worcester Purpose and Core Values
• Adhere to Worcester Communities Policies, Procedures and SOPs
• Maintain a professional, courteous manner with all residents, vendors, contractors, and fellow team members
• Assist with marketing
• Collect rent and handle delinquent accounts
• Assure that accurate leasing and administrative processes are being performed
• Responsible for timely and accurate accounting of resident ledger accounting
• Ensure that residents are provided with a clean, well-maintained community
• Work within the established budget and notify the Community Manager of any variance
• Ensure that all maintenance requests are handled on an immediate one-call basis, within 24 hours if possible
• Continually inspect the property for improvements, record deficiencies, and take the necessary action, within approved dollar limits
• Establish schedules and assign personnel for routine, deferred, and emergency maintenance
• Promote positive resident relations, handling resident complaints
• Assume the responsibilities of the Community Manager in his/her absence or direction; assist the manager in motivating and promoting teamwork
• Assist with maintaining accurate payroll records
• Assist with vendor scheduling and billing as needed
• Report accident and emergency situations to the community manager immediately and by use of the appropriate reporting procedures
• Maintain a working knowledge of all fair housing laws, policies, and practices, and be fair and consistent in upholding these
• Perform various administrative tasks as needed or as directed by management and any additional responsibilities
• Be flexible and capable of prioritizing tasks when working in a busy and changing environment

Requirements

• High school diploma or equivalent required
• An associate degree or equivalent from a two-year college preferred
• 1-2 years in multi-family residential management experience preferred
• CALP, CAM, or CPM preferred
• Computer skills required: Microsoft Office, Google Business Suite, Entrata Property management software preferred