Assistant Community Manager

The Community Builders - Washington, DC

Full-time - Entry Level

Washington, DC

Construction of Buildings

About the position

The Assistant Community Manager at The Community Builders, Inc. plays a crucial role in supporting the Community Manager in various operational aspects of property management. This position is designed for individuals who are passionate about community development and have a strong background in residential property management. The Assistant Community Manager is responsible for leasing, compliance, maximizing rental income, and ensuring exceptional customer service. The role emphasizes operational administration, compliance objectives, resident retention, and providing a quality living experience for residents. In this position, the Assistant Community Manager will assist with daily site operations, maintaining open communication with the Community Manager, Resident Specialist, Community Life, and Service Maintenance staff. The role involves monitoring, directing, and tracking performance metrics related to leasing, retention, and re-certifications to achieve a physical occupancy goal of 97%. The Assistant Community Manager will also be proactive in anticipating vacancies and attracting new tenants, preparing necessary documentation such as re-certifications, leasing applications, and occupancy agreements. Additionally, the Assistant Community Manager will be responsible for screening applicants to ensure compliance with the Tenant Selection Plan and regulatory requirements. Keeping informed of market conditions and updating competitive market analysis quarterly is also a key responsibility. The role includes financial tasks such as entering and coding invoices, posting rents, making deposits, and maintaining accurate resident ledgers. The Assistant Community Manager will monitor rent balances, collect rents, and issue late or quit notices as necessary. The position also encompasses various aspects of property management, including business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management. The Assistant Community Manager will oversee office functions, inspect properties, handle resident issues, and assist in the recruitment, training, and supervision of team members. This role is vital in ensuring that the property operates smoothly and that residents have a positive living experience.

Responsibilities

• Assist with daily site operations and maintain communication with the Community Manager and other staff.
• Monitor, direct, and track performance of leasing, retention, and re-certifications to meet a 97% physical occupancy goal.
• Anticipate vacancies and proactively attract new tenants.
• Prepare re-certifications, leasing applications, verifications, occupancy agreements, and reports.
• Screen applicants to ensure compliance with Tenant Selection Plan and regulatory requirements.
• Stay informed of market conditions and update competitive market analysis quarterly.
• Enter and code invoices, post rents, make deposits, and maintain accurate resident ledgers.
• Monitor rent balances, collect rents, and send out late or quit notices as required.
• Participate in all aspects of managing a property, including business goals, budgeting, risk management, and compliance.
• Oversee office functions, including filing, computer systems, and reports.
• Inspect property, pick up litter, and report issues to Service Maintenance Manager.
• Handle resident issues and concerns, partnering with the Community Manager as needed.
• Inspect market-ready units for acceptance to lease and for resident move-in.
• Assist in recruitment, training, supervision, and motivation of team members.

Requirements

• College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality, or Retail Management required.
• 2+ years of experience in Property Management, Hotel, Hospitality, or Retail required.
• Industry designations (COS, LIHTC, ARM®, etc.) preferred.
• Knowledge of all regulatory programs, policies, and Federal Housing Laws and Guidelines required.
• Strong Microsoft Word, Excel, Outlook, and Yardi or other industry software experience required.
• Proven excellent customer service skills required.

Benefits

• 403(b) retirement plan with company match
• 403(b) matching
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Company paid Life & Disability Insurance
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance