Assistant Community Manager

Woda Cooper Companies - Chester, VA

Full-time - Entry Level

Chester, VA

501-1,000 employees

Real Estate

About the position

As an Assistant Community Manager at Woda Cooper Companies, you will play a crucial role in the operational success of our community. Your primary responsibility will be to supervise and motivate all staff personnel to achieve the operational goals set by management and ownership. You will be the face of our community, interacting positively with residents and the public to enhance our community image and ensure superior resident retention. Your duties will include leasing apartments, which involves taking telephone inquiries, greeting prospects, showing apartments, taking applications and deposits, verifying income and credit information, and ensuring that leases are renewed on a timely basis. Maintaining the community in an attractive manner is essential, as is the timely collection of rents and all monies on site, along with daily deposits and record keeping. You will be responsible for the proper screening and scoring of rental applicants, controlling delinquency, and promptly processing bad debt files to collections. Creating and maintaining a customer-centered service culture is vital, and you will demonstrate proactive hospitality with prospects, residents, family members, and fellow community associates. In addition to these responsibilities, you will assist in the hiring, development, discipline, and employment termination of all site personnel. You will also administer the community's operating budget, control monthly expenses, and ensure compliance with all SHFA commitments and other governmental commitments. Your role will require you to track scheduled unit inspections, oversee the process of collecting and posting rents, and inspect the property daily to schedule capital improvements and repairs. You will also be involved in developing and implementing positive resident relations programs and participating in company-sponsored continuing education and training seminars.

Responsibilities

• Supervise and motivate all staff personnel to achieve the operational goals of management and ownership.
• Interact positively at all times with residents and the public to enhance the community image and ensure superior resident retention.
• Lease apartments, including taking inquiries, showing apartments, taking applications and deposits, and ensuring timely lease renewals.
• Maintain the community in an attractive manner at all times.
• Timely collection of rents and all monies on site, daily deposits and record keeping.
• Proper screening and scoring of rental applicants, control of delinquency, and processing of bad debt files to collections.
• Create and maintain a customer-centered service culture by demonstrating proactive hospitality.
• Assist in the hiring, development, discipline, and employment termination of all site personnel.
• Administer the community's operating budget, including control of monthly expenses.
• Assemble complete and detailed credit and income information for prospective residents' approval and re-certification.
• Maintain compliance of resident files with SHFA and other governmental commitments.
• Track scheduled unit inspections and ensure preventative maintenance is completed.
• Sign-off on vacant units as market-ready and provide correction lists as needed.
• Oversee the process of collecting and posting rents, tracking collections, and attending eviction proceedings in court as needed.
• Inspect the property daily and schedule capital improvements and repairs.
• Ensure all financial reporting, records, and paperwork are performed correctly and timely.
• Review capital maintenance recommendations and forward to the Regional Manager for approval.
• Maintain awareness of neighborhood market conditions.
• Ensure residents conduct themselves per lease terms and rules/regulations.
• Develop and implement positive resident relations programs for the property.
• Participate in company-sponsored continuing education and training seminars.
• Timely reporting of any worker's compensation work-related injuries to Human Resources.
• Timely reporting of any property loss or liability-related issues for staff and residents.
• Train all staff as needed and respond to e-mails promptly.
• Learn and maintain Yardi Voyager and effectively communicate with residents, associates, and vendors.

Requirements

• Outgoing, friendly attitude and ability to make others feel welcome and comfortable.
• Excellent interpersonal skills with good sales and customer service skills.
• Excellent verbal and written communication skills.
• Detail-oriented and organized.
• Demonstrated ability to lead and develop a team of associates.
• Understanding of laws, guidelines, and best practices of property management.
• Proficient in Microsoft Office Suite or related software.
• High school diploma or equivalent required.
• Experience working in affordable housing programs such as LIHTC, USDA Rural Development, Section 8, HOME is a plus.
• Experience with Yardi Voyager is a plus.

Nice-to-haves

• Familiarity with Fair Housing laws preferred.
• Experience with RD 515 preferred.

Benefits

• Competitive wages and annual bonus opportunities.
• Medical, Dental and Vision insurance.
• Short Term Disability and Life Insurance.
• 401k with Company Match.
• 100% Employee-Owned Company with the Employee Stock Ownership Plan (ESOP).
• Cell Phone Discount.
• 12 Days Paid Time Off.
• 8 Paid Holidays & 2 Floating Holidays!
• Fitness Reimbursement.