Henssler Property Management - Foley, AL

posted 3 months ago

Full-time - Entry Level
Foley, AL
Real Estate

About the position

Henssler Property Management is seeking an Assistant Community Manager to support the Community Manager in all aspects of community operations. This role is crucial in maximizing occupancy levels and property values while ensuring a positive living experience for residents. The Assistant Community Manager will be trained to take over the Community Manager's responsibilities in their absence, making this position a vital part of the management team. The Assistant Community Manager will engage in various tasks, including financial management, personnel training, administrative duties, resident relations, maintenance oversight, marketing, and safety inspections. This position requires a proactive approach to problem-solving and a commitment to maintaining high standards of service and operational efficiency. The Assistant Community Manager will assist in financial operations by ensuring timely rent collection and accurate posting in the Yardi system. They will also handle evictions and utility cut-offs as necessary. In terms of personnel management, the Assistant Community Manager will help with new employee orientation and ensure that all staff adhere to company policies. Administrative responsibilities include maintaining complete lease files and creating staff schedules. The role also involves fostering positive relationships with residents, addressing their concerns, and providing information about available units and amenities. Additionally, the Assistant Community Manager will conduct regular property inspections, coordinate maintenance activities, and stay informed about market conditions to effectively market the property to prospective residents. Safety is a priority, and the Assistant Community Manager will conduct semi-annual inspections and ensure compliance with safety protocols. Overall, this position is designed for an individual who is organized, customer-focused, and capable of managing multiple tasks efficiently.

Responsibilities

  • Assist the Community Manager in all aspects of community operations.
  • Maximize occupancy levels and property values.
  • Ensure timely collection and posting of rents in Yardi.
  • Handle evictions, utility cut-offs, and landlord liens as required.
  • Assist in new employee orientation and staff training.
  • Maintain confidentiality of employee information.
  • Ensure lease files are complete and executed properly.
  • Create weekly staff schedules and manage office conditions.
  • Maintain positive customer service and handle resident complaints.
  • Greet prospective tenants and show available units and amenities.
  • Respond to tenant questions and complaints promptly.
  • Conduct regular property inspections and verify conditions of vacant apartments.
  • Coordinate with service staff for timely apartment reconditioning.
  • Monitor and schedule all service activities.
  • Maintain awareness of market conditions and show property to prospective residents.
  • Review rental applications and approve or reject prospects.
  • Complete semi-annual property inspections and safety meetings.
  • Perform additional duties as assigned by the Community Manager.

Requirements

  • Reliable transportation for site visits at assigned communities.
  • Basic knowledge of Multifamily Community Management and Fair Housing Regulations.
  • 2+ years of onsite community management experience.
  • Strong organizational skills.
  • Strong technical skills in MS Word and Excel; experience with Yardi is a bonus.

Nice-to-haves

  • Experience with Yardi software.

Benefits

  • 401(k) with generous company match
  • Continuing education support
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid parental leave
  • Paid time off (3 weeks to start)
  • 11 Paid holidays plus 6 half days
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