Assistant Community Manager

Allied Orion Group - New Braunfels, TX

Full-time - Entry Level

New Braunfels, TX

Real Estate

About the position

Our national multi-family management company seeks an Assistant Community Manager with a "Whatever it Takes" attitude to assist the Community Manager with the overall management of the property, including but not limited to all financial and accounting aspects. The Assistant Community Manager serves as the strength and support of the property by assisting the Community Manager in administering and supervising the overall management of the property. This role encompasses all functions related to multi-family property leasing, marketing, and resident relations. The Assistant Community Manager will be responsible for processing payments in accordance with company policy, tracking late payments, applying late charges, sending out late notices, and informing the Property Manager. They will handle NSF/returned checks, follow up on delinquencies, and process evictions through the judicial system. Additionally, they will complete final account statements and send collection files to the appropriate agency within thirty days of move out. The Assistant Community Manager will also assume the Property Manager's duties and authority in their absence, ensuring that all operations run smoothly. This position requires a proactive approach to managing the property and fostering positive relationships with residents, vendors, and contractors. The Assistant Community Manager will play a crucial role in maintaining the property’s standards and ensuring resident satisfaction.

Responsibilities

• Assist the Community Manager with the overall management of the property.
• Process payments in accordance with company policy.
• Track late payments and apply late charges as per company policy.
• Send out late notices and inform the Property Manager accordingly.
• Handle NSF/returned checks in accordance with company policy.
• Follow up on delinquencies and make all collections by the established close-out date.
• Process all evictions and proceed through the judicial system as per company policy.
• Complete final account statements in accordance with company policy.
• Send all collection files to the appropriate agency within thirty days of move out.
• Assume Property Manager's duties/authority in their absence.
• Manage all functions related to multi-family property leasing.
• Oversee all functions related to multi-family property marketing.
• Handle all functions related to multi-family resident relations.

Requirements

• High school diploma or equivalent required; college degree preferred.
• Knowledge and one year of experience in multi-family property management.
• Multi-family leasing, accounting, marketing, and customer service background or a combination of accounting skills/education with customer service experience.
• Supervisory skills sufficient to manage team members in the Community Manager's absence.
• Ability to read, write, and communicate effectively.
• Ability to interact professionally with residents, vendors, contractors, and clients.
• Mathematical skills are required.
• Proficiency in using office equipment, property management software(s), and Microsoft Office.
• Basic knowledge of Fair Housing Laws, OSHA Requirements, EEOC Laws, and Local, City, and State Ordinances.

Nice-to-haves

• National Apartment Leasing Professional (NALP) preferred.
• Certified Occupancy Specialist (COS) preferred.
• Tax Credit Specialist (TCS) preferred.
• Housing Quality Standards (HQS) preferred.
• Uniform Physical Condition Standards (UPCS) preferred.
• LIHTC training preferred.