Assistant Community Manager

The Community Builders - Washington, DC

Full-time - Mid Level

Washington, DC

Construction of Buildings

About the position

The Assistant Community Manager at The Community Builders, Inc. plays a vital role in the operations of residential properties, working under the direction of the Community Manager. This position is essential for ensuring compliance with regulations, maximizing rental income, and providing exceptional customer service to residents. The Assistant Community Manager is responsible for a variety of tasks that contribute to the overall success of the property, including leasing, resident retention, and administrative operations. The role requires a proactive approach to managing vacancies and attracting new tenants, as well as maintaining a high occupancy rate of 97%. In this position, the Assistant Community Manager will assist with daily site operations, maintaining open communication with various staff members, including the Community Manager, Resident Specialist, and Service Maintenance staff. The role involves monitoring and directing leasing performance, preparing necessary documentation such as re-certifications and leasing applications, and ensuring compliance with the Tenant Selection Plan and regulatory requirements. The Assistant Community Manager will also be responsible for financial tasks, including entering invoices, posting rents, and maintaining accurate resident ledgers. Additionally, the Assistant Community Manager will participate in all aspects of property management, including business goals, budgeting, risk management, and personnel management. This includes overseeing office functions, inspecting properties, handling resident concerns, and assisting in the recruitment and training of team members. The position requires a strong commitment to providing a quality living experience for residents and ensuring that the property meets all compliance objectives.

Responsibilities

• Assist with daily site operations and maintain communication with the Community Manager and other staff.
• Monitor and track performance of leasing, retention, and re-certifications to meet occupancy goals.
• Anticipate vacancies and proactively attract new tenants.
• Prepare re-certifications, leasing applications, and occupancy agreements.
• Screen applicants to ensure compliance with Tenant Selection Plan and regulatory requirements.
• Keep informed of market conditions and update competitive market analysis quarterly.
• Enter and code invoices, post rents, and maintain accurate resident ledgers.
• Monitor rent balances, collect rents, and send out late or quit notices as required.
• Participate in managing property business goals, budgeting, risk management, and compliance.
• Oversee office functions including filing, computer systems, and reports.
• Inspect property and report issues to Service Maintenance Manager.
• Handle resident issues and concerns in partnership with the Community Manager.
• Inspect market-ready units for acceptance to lease and for resident move-in.
• Assist in recruitment, training, supervision, and motivation of team members.

Requirements

• College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required.
• 2+ years of experience in Property Management, Hotel, Hospitality or Retail required.
• Industry designations (COS, LIHTC, ARM®, etc.) preferred.
• Knowledge of all regulatory programs, policies, and Federal Housing Laws and Guidelines required.
• Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required.
• Proven excellent customer service skills required.

Nice-to-haves

• Certification in COS and LIHTC strongly preferred.

Benefits

• 403(b) matching
• Health savings account
• Disability insurance
• Health insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance