Assistant Community Manager

The Scion Group - Waco, TX

Full-time - Mid Level

Waco, TX

About the position

The Scion Group is seeking an Assistant Community Manager to join our team in Waco, TX. This role is pivotal in supporting the General Manager in overseeing all operational functions of our student living community. The Assistant Community Manager will be responsible for ensuring a high-quality living experience for residents while also managing various administrative and operational tasks. This position requires a proactive approach, a customer-centric mindset, and the ability to adapt to a fast-paced environment. The ideal candidate will have a strong attention to detail and excellent prioritization skills, as they will often need to step in for the General Manager in their absence. In this role, you will assist in staff development and leadership by attracting and hiring new team members, as well as improving employee retention. You will also manage the property’s schedule, including after-hours on-call shifts, and work closely with the General Manager to enhance employee experience through data-driven insights and team-building initiatives. Your responsibilities will extend to property administration, where you will prepare and respond to community aspects, manage resident accounts, and ensure compliance with local ordinances. Additionally, you will oversee facilities and capital management, ensuring a safe and sanitary community experience. This includes conducting regular inspections of the property and coordinating maintenance requests. You will also play a key role in the annual turnover process, assisting with planning and execution to meet deadlines and maintain high standards of service. Financial performance is another critical aspect of this role, as you will assist in preparing month-end reports and managing accounts receivable to keep delinquency rates low. Customer experience and sales management will also be part of your responsibilities, where you will manage customer interactions, conduct market surveys, and implement marketing strategies to drive traffic to the property. You will be expected to analyze customer feedback and develop action plans to enhance the resident experience. This position is not just about managing tasks; it’s about creating a community that feels like home for our residents and ensuring that our team is motivated and engaged.

Responsibilities

• Assist the General Manager with the supervision of all business functions related to operations.
• Attract candidates both on and off campus, hiring new team members and improving employee retention.
• Train, coach, and develop exceptional team members under the guidance of the General Manager.
• Manage the development of and adherence to the property onsite schedule, including after hour on-call shifts.
• Prepare, respond, and advise on all community aspects including market, physical condition, policies, procedures, and onsite emergencies.
• Deliver legal and resident notices and file evictions in compliance with current policy and local ordinances.
• Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
• Oversee curb appeal, common areas, and preventative maintenance to ensure a safe and sanitary community experience.
• Conduct monthly property walks and complete scorecard assessments around inspections to uphold The Scion Standard.
• Assist with the planning and execution of the annual turnover process to ensure clear goals and expectations are met.
• Utilize Turnable to track electronic turnover board to ensure adequate progress is being made and deadlines are being met.
• Assist the General Manager with conducting move-out inspections and vendor service walks to ensure units are ready for move-in dates.
• Prepare Month End reports, reconcile, and balance all accounts receivable.
• Manage all customer sales interactions and perform weekly market surveys to identify local marketing opportunities.
• Analyze customer experience data to identify common detractors and promoters to make informed decisions.

Requirements

• 1+ years' experience working at living communities/property management.
• Exceptional written and verbal communication skills.
• Strong detail orientation and customer-centric mindset.
• Proficient in Property Management Systems (Entrata preferred).
• Experience with Microsoft Office and project management tools.

Nice-to-haves

• Experience with Qualtrics (Employee and Resident Experience platform).
• Familiarity with budgeting and financial reporting.

Benefits

• Paid parental leave
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Learning reimbursement opportunities