FirstService Residential - Palm Desert, CA
posted 3 months ago
The Assistant Community Manager (ACM) plays a crucial role in supporting the community management team by ensuring the timely completion of various administrative and project duties. This position involves managing multiple communities, which requires close collaboration with different departments, homeowners, and board members. The ACM is responsible for generating reports, processing architectural applications, issuing work orders, and handling client phone calls on a daily basis. The ACM must maintain a high level of professionalism and organization while managing a diverse range of tasks that contribute to the smooth operation of community management. In this role, the ACM will take client calls, manage the work order process, interact with vendors, and resolve client matters efficiently. They will be tasked with updating and producing requested reports for board packets in a clean, orderly, and professional manner, adhering to timelines set by the Community Manager (CM) or Supervisor. The ACM will also provide backup support for assigned colleagues during their absences, ensuring continuity in service delivery. The ACM will utilize various software tools, including Connect, to maintain accurate records and manage tasks related to violations, work orders, architectural requests, and community profiles. They will coordinate with assigned CMs to prepare monthly Outlook calendars, review and handle all mail for assigned CMs, and manage meeting logistics. Additionally, the ACM will oversee the administration of parking stickers, hang tags, amenity keys, and gate access software, ensuring that all homeowner and administrative files are organized and maintained according to company policies. This position requires a proactive approach to problem-solving and effective communication skills, as the ACM will be responsible for drafting correspondence, responding to inquiries, and managing client meetings. The ACM must also complete payroll entries daily and maintain an organized workspace, while greeting walk-in clients as necessary. Overall, the ACM is integral to the community management team, ensuring that all administrative functions are executed efficiently and effectively.