Northland - Madison, WI
posted 1 day ago
About the position
Northland is seeking an Assistant Community Manager to support the Community Manager with day-to-day operations at the community. The Assistant Manager monitors and enforces compliance with all company policies and procedures, assists with the supervision of leasing and maintenance staff in the absence of the manager, and oversees rent collection and delinquency. In collaboration with the Community Manager, the Assistant Manager will also be responsible for profitability, cost control, and maintaining the operating budget. Northland's management team always maintains the highest level of professionalism and customer service when working with our residents, vendors, and guests. As part of our promise to deliver a top-tier experience to our residents, the Assistant Community Manager will be expected to proactively manage any concerns escalated to management as we strive to provide the best living experience at our communities.
Responsibilities
- Support the Community Manager with day-to-day operations.
- Monitor and enforce compliance with company policies and procedures.
- Assist with the supervision of leasing and maintenance staff in the absence of the manager.
- Oversee rent collection and delinquency.
- Collaborate with the Community Manager on profitability and cost control.
- Maintain the operating budget.
- Proactively manage resident concerns escalated to management.
Requirements
- At least two years of experience in a sales or customer-facing role is required.
- Hospitality or property management experience is strongly preferred.
- Ability to multitask and manage time effectively while adhering to deadlines.
- Strong communication skills and ability to work collaboratively with staff, residents, and vendors.
- Previous experience leading a team or others is preferred.
Benefits
- Competitive Bonus Structure
- 401(k) + Company Match
- Medical, Dental, & Vision Insurance
- Generous PTO (including birthdays & well-being time)
- Employee Apartment Discounts
- Employee Assistance Program
- Educational & Vocational Assistance
