Assistant Community Manager

$41,600 - $47,840/Yr

Unclassified - Port Wentworth, GA

Full-time - Entry Level

Port Wentworth, GA

About the position

The Assistant Community Manager position at LMS Investment Management is a full-time role based in Port Wentworth, Georgia, designed for individuals with experience in managing and leasing multi-family properties. The ideal candidate will be self-motivated, self-directed, and possess the ability to lead a team effectively. This role requires strong verbal and written communication skills, a safety-conscious mindset, and the capability to work well under pressure. The primary objective of this position is to maintain and increase occupancy rates by fostering a sense of community and creating value for residents. In this role, the Assistant Community Manager will be responsible for various marketing activities, including responding to telephone inquiries to generate prospective resident visits, maintaining a call-to-show ratio of at least 65%, and ensuring a deposit-to-show ratio of at least 50%. The individual will also conduct apartment showings, follow up with prospective residents, and monitor traffic at the property through welcome cards and a traffic log. Additionally, the Assistant Community Manager will be tasked with maintaining the property’s online reputation and managing social media accounts. The lease administration responsibilities include obtaining lease information, completing lease applications, conducting required screenings and reference checks, and ensuring the accuracy of lease files. The Assistant Community Manager will also handle resident relations by preparing and processing service requests, addressing resident issues, and assisting with community activities and events. Financial responsibilities involve collecting and recording rental payments and assisting in preparing reports and legal actions for evictions when necessary. The role requires passing Fair Housing training and adhering to assigned training timelines.

Responsibilities

• Respond effectively to telephone inquiries to generate prospective resident visits to the property.
• Maintain a call to show ratio of at least 65%.
• Show and demonstrate apartments, utilizing relationship skills to demonstrate market-ready product and availability to close prospects.
• Maintain a deposit to show ratio of at least 50%.
• Follow-up with prospective residents.
• Monitor telephone and walk-in traffic at property via welcome cards and traffic log.
• Enter traffic into the software system daily.
• Walk model tour route and open models daily to ensure quality presentation and cleanliness of vacant show units.
• Visit competitors quarterly and complete market surveys weekly.
• Assist with outreach marketing by visiting and connecting with local businesses.
• Update and maintain social media accounts, including Facebook and Instagram.
• Manage and optimize the property's online reputation.
• Assist Community Manager with resident retention by contacting residents on renewal expiration report each month.
• Obtain lease information and complete lease applications.
• Conduct required screening and reference checks on prospects.
• Ensure accuracy and completeness of all lease files.
• Conduct move-in inspections with new residents and review welcome packets in a timely manner.
• Prepare and process resident service requests.
• Assist with resident issues and complaints, including rent payments and service requests.
• Assist with preparation of newsletters and promotional flyers.
• Assist with planning community activities and events, attending all resident events unless absence is approved by the Community Manager.
• Collect, record, and deposit daily rental payments, application fees, administrative fees, and security deposits.
• Assist in preparing weekly and monthly reports as required.
• Assist in preparing timely legal action for evictions, as necessary.
• Pass initial and annual Fair Housing Training Course and adhere to assigned training timelines.

Requirements

• High School Diploma or GED required.
• Two years of college preferred.
• Two years of related business experience.
• Effective communication skills with residents, staff, supervisors, and vendors.
• Proficiency in Microsoft Word, Microsoft Outlook, Microsoft Excel, and Yardi Voyager preferred.