Assistant Community Manager

$35,360 - $39,520/Yr

Windward Communities - Avon, NY

Full-time - Mid Level

Avon, NY

5,001-10,000 employees

About the position

The Assistant Community Manager at Windward Communities is a vital role that provides operational and administrative support to the Community General Manager/Community Manager. This position is essential in managing customer relations and ongoing resident communications, ensuring that all residents feel welcomed and supported within the community. The Assistant Community Manager will also play a key role in supporting various community and sales events, contributing to the overall positive atmosphere of the community. In this role, the Assistant Community Manager will be responsible for a variety of tasks that include assisting with administrative duties, providing top-notch customer service, and maintaining effective communication with residents and prospective residents. The position requires a proactive approach to problem-solving and the ability to handle multiple responsibilities simultaneously. The Assistant Community Manager will also be involved in planning and hosting community events, which are crucial for fostering a sense of community among residents. Windward Communities is dedicated to creating safe and affordable living environments for families, with a portfolio that includes over 8,000 sites across the country. Each community is designed to cater to the local area, featuring amenities such as clubhouses, swimming pools, playgrounds, and walking trails. The Assistant Community Manager will contribute to this mission by ensuring that the community operates smoothly and that residents' needs are met effectively.

Responsibilities

• Assist the Community General Manager/Community Manager with administrative and customer service duties on a daily basis.
• Provide top-notch customer service to residents and guests.
• Perform administrative duties including email correspondence, answering phone calls, and preparing reports.
• Enter rent payments into Rent Manager and maintain office organization.
• Handle mail and package deliveries.
• Report site violations and work with management and residents on resolutions.
• Collaborate with Sales and Maintenance Departments to ensure community needs are met.
• Maintain a clean and inviting office environment and greet guests warmly.
• Assist with planning and hosting community events, including parties and fundraisers.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED
• Minimum of 2 years of experience in the manufactured housing industry in a sales/leasing or office management capacity
• Exceptional decision-making ability
• Ability to communicate effectively with multiple team members
• Excellent communication, organizational, and time management skills
• Basic computer proficiency with the Microsoft Office Suite
• A valid driver's license, clean driving record, and automobile insurance

Benefits

• Paid training
• Paid parental leave
• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Parental leave
• Employee assistance program
• Vision insurance
• 401(k) matching
• Referral program