Assistant Community Manager

FirstService Residential - Williamsburg, VA

Full-time - Entry Level

Williamsburg, VA

Real Estate

About the position

The Assistant Community Manager plays a vital role in supporting the operations of a property management team, ensuring compliance with community standards and fostering positive relationships with residents. This position requires strong communication skills, the ability to handle sensitive situations, and a commitment to maintaining high service standards. The role involves both administrative tasks and physical inspections of the property, making it essential for candidates to be adaptable and proactive in their approach.

Responsibilities

• Correspond via email or phone with individual owners
• Keep a daily log of visits to communities
• Maintain compliance with residents
• Handle sensitive compliance situations professionally
• Perform walking inspections at managers' discretion
• Investigate standards violations brought by residents or employees
• Conduct home sales disclosure inspections
• Communicate with buyers, sellers, and real estate agents to clear violations
• Conduct follow-up inspections to ensure all violations are cleared

Requirements

• 2 years' experience in a service-related industry
• Demonstrated verbal and written communication skills
• Reliable transportation
• Ability to work independently
• Experience in conflict resolution
• Excellent organizational skills and project management
• Exceptional communication and interpersonal skills
• Advanced written communication skills
• Advanced Microsoft Office skills
• Knowledge of basic accounting/budgeting procedures
• Ability to work under pressure and handle multiple tasks
• Ability to keep complex records and prepare reports
• Skill in developing and maintaining good working relationships

Nice-to-haves

• Experience in property management
• Knowledge of local real estate regulations
• Bilingual abilities

Benefits

• Career growth opportunities
• Supportive work environment
• Employee recognition programs