Assistant Community Manager

Sun Communities - Conway, SC

Full-time - Entry Level

Conway, SC

Real Estate

About the position

The Assistant Community Manager at Lakeside Crossing is responsible for supporting the community by learning and performing various functions essential to the management of a manufactured home community. This role encompasses a wide range of responsibilities including customer service, administrative tasks, marketing, budgeting, property maintenance, and resident relations. The position aims to ensure a positive atmosphere for residents, contributing to long-term satisfaction and community growth.

Responsibilities

• Ensure residents receive the highest level of service consistent with Sun's Customer Service philosophy.
• Handle and resolve resident/customer issues in a timely and professional manner.
• Manage the rent collection process, including depositing income from home sites and filing to collect delinquent debts.
• Assist Community Manager with the eviction process for your community.
• Coordinate and assist with the Lease Purchase Program (LPP), including repairs, leasing, sales, refurbishments, closings, and follow-up.
• Assist with monitoring monthly operating budgets and preparing monthly explanation of P&L variances.
• Assist with coordinating team member selection, training, scheduling and development of community team members and ensure all team members comply with appropriate policies and operational procedures.
• Ensure overall community is well maintained and groomed to Sun's curb appeal standards.
• Assist with developing market strategies and maintaining effective advertising to attract prospective residents to community.
• Enforce community rules and standards.
• Ensure compliance with federal, state and local agencies that regulate fair housing laws and resort operations.
• Plan and coordinate resident relation events and activities.
• Other duties and special projects as assigned.

Requirements

• Strong business mindset with a high priority on customer service.
• Strong organizational, time management and leadership skills.
• High School Diploma or GED; Bachelor's degree in Real Estate, Hospitality or Business is a plus.
• Minimum of 1 year experience in the property management industry.
• Prior sales and leasing experience.
• General knowledge of maintenance.
• Excellent verbal and written communication skills.
• Demonstrated leadership abilities.
• Solid negotiation skills.
• Ability to thrive in a fast-paced environment.
• Knowledge of basic accounting principles.
• Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law.
• Intermediate computer proficiency including the ability to use the Microsoft Office Suite, email and internet; previous experience using Yardi is preferred.
• Flexibility to respond to community needs during non-business hours.

Benefits

• Comprehensive Medical and Prescription coverage with multiple plan designs.
• Comprehensive Dental Plan.
• Vision Plan.
• Voluntary Health and Dependent Care Reimbursement Accounts.
• Life and Accidental Death and Dismemberment Insurance.
• Short and Long-Term Disability Coverage.
• 401(k) Plan with Sun matching contribution.
• Paid Parental Leave.
• Employee Assistance Program.
• Identity Theft Insurance.
• Legal Assistance Plan.
• Pet Insurance.
• Tuition Reimbursement program providing financial support for team members who further their formal education.
• Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation.
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more.
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty.