Assistant Community Manager

Fairstead Management - Boca Raton, FL

Full-time - Entry Level

Boca Raton, FL

101-250 employees

Real Estate

About the position

Fairstead has an exciting opportunity at one of our properties, and we are looking for an Assistant Property Manager to join our team! The Assistant Property Manager assists and supports the planning, implementing, and managing the daily operations of the property. They assist in the management of onsite activities and the overall performance of the property. They perform various duties including administrative, financial, and resident relations. The Assistant Property Manager plays a crucial role in ensuring compliance with all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook. This includes executing intervention strategies for tenants who are non-compliant with lease/compliance requirements. The Assistant Property Manager will also assist in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews. In addition, the Assistant Property Manager is responsible for documenting lease violations and coordinating evictions, promoting resident satisfaction and retention by responding to questions, complaints, and requests promptly, and ensuring the property's maintenance team members respond and complete resident service requests. They will assist tenants with requests, questions, problems, and complaints, alerting staff of move-ins, move-outs, and any emergencies. Providing excellent customer service and displaying a courteous and professional attitude towards all residents and visitors is essential. The role also involves tracking arrears and following up with tenants per company policy, overseeing the lease renewal program for appropriate retention rates, and working within the house legal team to track the status of rent payments. The Assistant Property Manager will oversee accounting transactions to ensure all rents are collected, posted, and deposited daily, create purchase orders in Yardi, and respond to phone calls, messages, and emails promptly. They will perform or assist with any operations as required to maintain workflow and meet schedules, and perform other duties as needed.

Responsibilities

• Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook.
• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements.
• Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews.
• Documents lease violations and coordinates evictions.
• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly.
• Ensures the property's maintenance team members respond and complete resident service requests.
• Assists tenants with requests, questions, problems, and complaints.
• Alerts staff of move-ins, move-outs, and any emergencies.
• Provides excellent customer service and displays a courteous and professional attitude towards all residents and visitors.
• Tracks arrears and follows up with tenants per company policy.
• Oversees the lease renewal program for appropriate retention rate.
• Works within house legal team to track status of rent payments.
• Oversees accounting transactions and ensures all rents are collected, posted, and deposited daily.
• Creates purchase orders in Yardi.
• Answers phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours.
• Performs or assists with any operations as required to maintain workflow and to meet schedules.
• Performs other duties as needed.

Requirements

• Two (2) years of experience in affordable housing leasing or property management.
• Knowledge and experience in the local residential market.
• Experience with EIV and Yardi.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Great Customer Service skills.
• Able to learn and work with property management applications.
• Quick learner and great attitude.

Benefits

• Generous employer contribution for Medical and Dental through United Healthcare.
• Employer Paid Vision Plans.
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 13+ paid Holidays.
• 15 days of PTO.
• 7 Sick days.
• Employer Paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee Discounts on appliances, apparel, and more.