Assistant Community Manager

The Community Builders - Cincinnati, OH

Full-time - Mid Level

Cincinnati, OH

Construction of Buildings

About the position

The Assistant Community Manager at The Community Builders, Inc. plays a crucial role in supporting the Community Manager in various operational aspects of property management. This position is integral to ensuring compliance with regulatory requirements, maximizing rental income, and enhancing customer service. The Assistant Community Manager will be involved in daily site operations, maintaining open communication with the Community Manager, Resident Specialist, and Service Maintenance staff to address any issues that arise. A significant focus of this role is on leasing and resident retention, with a goal of achieving a 97% physical occupancy rate. In this position, the Assistant Community Manager will prepare leasing applications, re-certifications, and occupancy agreements while ensuring that all processes comply with the Tenant Selection Plan and regulatory requirements. The role also involves monitoring market conditions and conducting competitive market analyses quarterly to stay informed about the local rental landscape. The Assistant Community Manager will handle financial responsibilities, including entering and coding invoices, posting rents, and maintaining accurate resident ledgers. Additionally, the Assistant Community Manager will oversee various office functions, manage resident issues, and participate in the recruitment and training of team members. This position requires a proactive approach to anticipating vacancies and attracting new tenants, as well as a commitment to providing a quality living experience for residents. The ideal candidate will have a strong background in property management or hospitality, with relevant certifications preferred.

Responsibilities

• Assist with daily site operations and maintain communication with the Community Manager and other staff.
• Monitor and track performance of leasing, retention, and re-certifications to meet occupancy goals.
• Anticipate vacancies and proactively attract new tenants.
• Prepare re-certifications, leasing applications, and occupancy agreements.
• Screen applicants to ensure compliance with regulatory requirements.
• Conduct quarterly competitive market analysis to stay informed of market conditions.
• Enter and code invoices, post rents, and maintain accurate resident ledgers.
• Monitor rent balances, collect rents, and send out late or quit notices as required.
• Participate in managing property business goals, budgeting, and risk management.
• Oversee office functions including filing and report generation.
• Inspect property and report issues to the Service Maintenance Manager.
• Handle resident issues and concerns in partnership with the Community Manager.
• Inspect market-ready units for acceptance to lease and for resident move-in.
• Assist in recruitment, training, and supervision of team members.

Requirements

• College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality, or Retail Management required.
• 2+ years of experience in Property Management, Hotel, Hospitality, or Retail required.
• Knowledge of all regulatory programs, policies, and Federal Housing Laws and Guidelines required.
• Strong Microsoft Word, Excel, Outlook, and Yardi or other industry software experience required.
• Proven excellent customer service skills required.

Nice-to-haves

• Industry designations such as COS, LIHTC, ARM®, etc. preferred.

Benefits

• 403(b) matching
• Health savings account
• Disability insurance
• Health insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance