Assistant Community Manager

Associa - Methuen, MA

Part-time - Entry Level

Methuen, MA

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Assistant Community Manager is a part-time role responsible for serving as the primary contact between the Board, Committees, Residents, clubs, and the Management Company within a condo community. This position involves routine consultation with the Board and collaboration with the Portfolio Manager to ensure effective community management and communication.

Responsibilities

• Distribute new owner information materials.
• Act as a liaison between trustees, committees, clubs, residents, and vendors.
• Communicate via phone/email regarding property maintenance activities and planned projects.
• Monitor adherence to the rules and regulations of the community.
• Manage documentation of reported violations and issue violation letters when appropriate.
• Follow up on compliance and manage violation policy as needed.
• Create and distribute community notices and mailings.
• Maintain resident files and vendor contacts, keeping them current.
• Maintain contracts calendar and alert appropriate parties for upcoming renewals.
• Respond to questions from owners and residents in a timely manner.
• Maintain neutrality in all communications.
• Maintain online portal and post relevant documents.
• Maintain and post clubhouse schedule for use of rooms.
• Provide administration for the Architectural Review Process.
• Assist portfolio manager in preparing materials for monthly board meetings.
• Maintain accurate metrics of communications and interactions.
• Complete special projects in a timely manner.
• Schedule and meet vendors for proposals and repairs.
• Ensure project completion with proper follow-up to stakeholders.
• Manage maintenance request system and create work orders as needed.
• Perform regular site inspections of the property.

Requirements

• Good knowledge of Microsoft Office and ability to learn web-based property management software.
• Solid verbal and written communication skills.
• Ability to multi-task and prioritize efficiently.
• Professional demeanor and approachable attitude.
• Excellent listening skills and desire to assist.
• A can-do attitude with a commitment to the position.
• Focus on client satisfaction.
• Ability to learn and adapt to flexible time requirements.
• Must be able to walk the property, including flights of stairs for inspections.