Assistant Community Manager

AAM1 - Phoenix, AZ

Full-time

Phoenix, AZ

About the position

The Assistant Community Manager plays a crucial role in supporting Community Managers by delivering exceptional customer service to homeowners and communities. This position involves administrative tasks, compliance with management laws, and maintaining effective communication with various stakeholders, ensuring the smooth operation of community management.

Responsibilities

• Provides administrative support to Community Manager(s) as directed.
• Answers phones, returns calls, and composes correspondence for community managers.
• Arranges Board of Directors meetings and organizes necessary meeting packet information.
• Ensures compliance with State and Federal Association Management Laws in partnership with AAM's Management Team.
• Develops working relationships with community board members and committees.
• Assists with community inspections of common areas as per management contract.
• Communicates with homeowners regarding compliance with CC&R's.
• Reviews monthly financials and submits community accounts payable.
• Oversees the design review guidelines process and assists in reviewing bid proposals.
• Travels to and from assigned communities as per management contract.
• Maintains accurate association records and websites.
• Tracks architectural submittals and designs community brochures and pamphlets.
• Attends meetings as needed and maintains communication with contract vendors.
• Maintains adherence to community and company deadlines.

Requirements

• High school diploma or GED.
• Three years of full-time, paid professional experience in an administrative/customer service role supporting management staff or project management.
• Valid driver's license and reliable transportation.

Nice-to-haves

• Two years of full-time, paid professional experience in the HOA/apartment management industry supporting a Community/Property Manager and residents.