Assistant Community Manager

Roscoe Properties - North Las Vegas, NV

Full-time - Entry Level

North Las Vegas, NV

Real Estate

About the position

The Assistant Community Manager at RPM Living plays a crucial role in the management and operation of residential properties. This position is designed for individuals who thrive in a dynamic and fast-paced environment, where they can contribute to the growth and success of the community. The Assistant Community Manager is responsible for a variety of tasks that ensure the smooth operation of the property, including greeting and qualifying prospects, processing applications, managing leases and renewals, handling rent collections and evictions, and promoting resident satisfaction. This role requires effective communication skills and a strong understanding of property management practices, as well as a commitment to providing excellent customer service to residents and prospects alike. In this position, the Assistant Community Manager will utilize guest cards in the Lead Management Software to greet and qualify prospects professionally. They will assist prospects with applications and deposits, ensuring adherence to company procedures and Fair Housing requirements. The role also involves maintaining an updated availability report, processing applications, and following up with applicants on their status. The Assistant Community Manager will show apartments, prepare them for move-ins, and ensure that new residents complete all necessary paperwork, providing them with a comprehensive community orientation. Additionally, the Assistant Community Manager will manage lease renewals, send renewal notices, and handle move-outs based on lease terms. They will be responsible for managing rental collections, enforcing lease terms, and initiating eviction processes when necessary to ensure financial compliance and optimize revenue. Promoting resident satisfaction and retention is a key aspect of this role, which includes responding promptly to complaints and requests, conducting market research, and maintaining an active social media presence for the property to enhance visibility and engagement. Overall, this position is integral to the success of the community and requires a proactive and organized individual who can handle multiple responsibilities effectively.

Responsibilities

• Greet and qualify prospects professionally using guest cards in our Lead Management Software.
• Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements.
• Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status.
• Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed.
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement.

Requirements

• Strong communication and interpersonal skills to interact effectively with residents and prospects.
• Knowledge of property management practices and Fair Housing regulations.
• Experience with lease management and rental collections.
• Proficiency in using property management software and Lead Management Software.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Strong problem-solving skills to address resident complaints and service issues.

Nice-to-haves

• Experience in social media marketing and outreach.
• Familiarity with market research techniques in the property management industry.