Assistant Community Mgr

Inspire Communities - Rocky Mount, NC

Full-time

Rocky Mount, NC

Real Estate

About the position

The Assistant Community Manager plays a vital role in supporting the community management team by performing various office tasks aimed at achieving occupancy goals, managing delinquency, and enhancing customer satisfaction. This position involves financial management, expense control, and assisting in the sales process, with the potential for non-traditional working hours.

Responsibilities

• Transcribes, formats, inputs, edits, retrieves, copies, and transmits text, data, and graphics to produce necessary documents and presentations.
• Stores and retrieves paper and electronic files in accordance with established Company procedures.
• Maintains all time sheets and records to ensure accurate employee payments and tracking of time off.
• Orders and verifies all receipts of supplies.
• Troubleshoots or calls for maintenance to prevent office disruptions.
• Documents telephone conversations and visits for follow-up with potential or existing residents.
• Utilizes automation and electronic data management tools to share information and monitor project statuses.
• Greets and assists residents, answers calls, and provides requested information to facilitate sales.
• Collaborates with the Community Manager to manage and resolve resident and guest concerns.
• Assists in responding to community-related emergencies and follows up to ensure resolution.
• Assists with the resident orientation process and maintains procedures.
• Implements operating policies to achieve community objectives.
• Complies with all regulatory requirements to protect the interests of the Company.
• Assists in determining rental delinquencies and issues legal notices for violations.
• Adheres to all office, maintenance, safety, security, and company policies.
• Assists with coordinated resident events and communication mediums.
• Communicates job openings available throughout the Company.
• Holds regular staff meetings to inform employees about community trends and issues.
• Contacts attorneys to pursue eviction after notice expiration.
• Assists residents with utility company issues.
• Creates occupancy and delinquency reports for Community Manager review.

Requirements

• Proficient in all Microsoft Office applications and relevant applications for the position.
• Ability to anticipate and respond to residents' needs and concerns effectively.
• Outstanding problem-solving skills with attention to detail.
• Ability to work well under pressure and manage multiple priorities.
• Strong focus on customer service, respect, and integrity.
• Ability to make effective, independent decisions based on sound judgment.
• Excellent analytical, organizational, and interpersonal communication skills.
• Adaptable and flexible with the ability to motivate others.
• Excellent time management skills.
• Current, valid driver's license from the state of employment.

Nice-to-haves

• Bilingual fluency is preferred.