Assistant Concept Manager

Areas USA - Houston, TX

Full-time - Entry Level

Houston, TX

Accommodation

About the position

The Assistant Concept Manager plays a crucial role in the operations of the restaurant, ensuring that all personnel are properly trained and supervised to deliver excellent customer service in accordance with company standards. This position involves overseeing daily operations, managing staff, and ensuring customer satisfaction during shifts.

Responsibilities

• Ensure proper training and supervision of all personnel to deliver prompt, courteous service.
• Supervise and coordinate assigned shift; conduct daily meetings with staff.
• Assist in overall supervision of the department.
• Check staff punctuality and attendance.
• Communicate with customers and receive feedback.
• Observe, teach, and correct staff's service techniques.
• Examine food preparation and beverage presentation.
• Handle any guest complaints and ensure customer satisfaction.
• Order daily supplies and manage inventory.
• Follow up on established training steps and protocols.

Requirements

• 1-2 years of restaurant or related food service operations experience.
• Minimum High School Diploma; some college preferred.
• Strong customer service skills.
• Excellent communication skills.
• Basic computer skills.