Assistant Coordinating Manager (Bilingual Spanish)

$59,588 - $59,588/Yr

NYC Health + Hospitals - New York, NY

Full-time - Entry Level

New York, NY

1,001-5,000 employees

Hospitals

About the position

The Assistant Coordinating Manager (Bilingual Spanish) at NYC Health + Hospitals/Bellevue is responsible for performing administrative tasks to support patient care and departmental operations within the Cancer Center. This role involves coordinating clinic flow, managing patient appointments, and ensuring excellent patient experiences while collaborating with clinical staff and addressing patient inquiries.

Responsibilities

• Provide administrative management at the Cancer Center mezzanine front desk, coordinating with RNs, PCAs, providers, and clerks to ensure efficient clinic flow and excellent patient experience.
• Schedule Cancer Center patient appointments to ensure timely response to provider and patient requests, including calling patients with appointment information and mailing reminder letters.
• Take primary responsibility for reviewing Epic messages from the Contact Center and Staff Messages, following up as needed and escalating issues to the Coordinating Manager when necessary.
• Cover scheduling work queue in the absence of the Coordinating Manager, scheduling new patient appointments and forwarding non-e-consult referrals for triage and scheduling guidance.
• Act as designated requisitioner for the Cancer Center, maintaining par stock of supplies and initiating requisitions as needed.
• Submit and follow up on 1FIX tickets related to Environmental Services, IT, Telecommunications, Facilities, and Biomed to support patient safety.

Requirements

• Bilingual in Spanish and English.
• 1 year of healthcare-related patient handling experience.

Nice-to-haves

• Experience with Epic systems.
• Strong communication and interpersonal skills.

Benefits

• Employee discount
• Health insurance
• Loan forgiveness
• Paid holidays