Assistant Customer Experience Manager

Weis Markets - Bloomsburg, PA

Full-time - Entry Level

Bloomsburg, PA

Food and Beverage Retailers

About the position

The Assistant Customer Experience Manager at Weis Markets plays a crucial role in promoting excellent customer relations and overseeing front-end operations. This position is responsible for ensuring a positive shopping experience for customers while managing and training associates. The role involves enforcing company policies, maintaining operational efficiency, and supporting the Customer Experience Manager in their duties.

Responsibilities

• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Assists Customer Experience Manager in overseeing all aspects of front-end operations.
• Performs duties of the Customer Experience Manager in their absence.
• Enforces cash handling control and security measures to identify and prevent losses.
• Assists Customer Experience Associates with getting change, checking prices, voids, refunds, etc.
• Conducts unannounced audits on cashiers.
• Assists store management in onboarding customer experience associates.
• Trains associates to provide a fast, friendly, accurate and efficient checkout experience for customers.
• Utilizes the auto-scheduler system to update Front End associate availabilities, headcounts, and schedules.
• Controls supply costs while ensuring adequate inventory levels to meet business demands.
• Directs the flow of customers through the Front End to minimize wait times.
• Oversees lot attendant service to assist customers with shopping carts and loading groceries into vehicles.
• Operates front-end scanning equipment and register, performs all related checkout procedures.
• Maintains functionality of equipment, hardware, and software.
• Communicates all information to cashiers regarding special promotions and sale items.
• Oversees safety and sanitation of the parking lot, porch, entrance/exit, and checkout area.
• Ensures smooth function of department and store by cooperating with co-workers and superiors.

Requirements

• Ability to supervise associates and assume leadership in the absence of store management.
• Strong customer service skills and ability to resolve customer concerns promptly.
• Knowledge of cash handling procedures and security measures.
• Experience in training and onboarding new associates.
• Ability to manage schedules and labor costs effectively.
• Familiarity with health and safety regulations.

Nice-to-haves

• Experience in retail management or customer service roles.
• Knowledge of inventory management and supply control.

Benefits

• Equal Opportunity Employment
• Reasonable accommodations for applicants with disabilities