Weis Markets - Harrisburg, PA
posted 4 months ago
The Assistant Customer Experience Manager plays a crucial role in ensuring that customers receive exceptional service and that the front-end operations of the store run smoothly. This position is designed for individuals who are passionate about customer service and have a strong desire to lead and develop a team. The Assistant Customer Experience Manager is responsible for promoting a positive customer-focused environment, instilling excellent customer relations among associates, and addressing customer inquiries and concerns in a professional manner. Continuous improvement is a key focus, and the Assistant Manager is expected to implement changes that enhance the customer experience and operational efficiency. In addition to customer service responsibilities, the Assistant Customer Experience Manager assists the Customer Experience Manager in overseeing all aspects of front-end operations. This includes performing the duties of the Customer Experience Manager in their absence and taking on complete responsibility for store operations when store management is unavailable. The role requires strict adherence to cash handling controls and security measures to prevent losses, as well as compliance with company policies and state laws regarding various sales regulations. The Assistant Manager also plays a vital role in training and onboarding new customer experience associates, ensuring they provide a fast, friendly, and accurate checkout experience. Utilizing the Learning Management System (LMS), the Assistant Manager will implement new programs and procedures, recognize and reward associate performance, and participate in annual performance reviews. Effective scheduling and labor management are essential, as the Assistant Manager will use the auto-scheduler system to meet business demands while achieving budgeted labor rates. Moreover, the Assistant Customer Experience Manager is responsible for maintaining the cleanliness and safety of the store environment, overseeing the flow of customers through the front end, and ensuring that all equipment is functional. This position requires strong communication skills to relay information about promotions and sales to cashiers and to assist customers with inquiries. The Assistant Manager must also ensure compliance with health and safety regulations, maintaining a clean and organized work area. Overall, this role is integral to the success of the store's operations and customer satisfaction.