Weis Markets - Macungie, PA
posted 3 months ago
The Assistant Customer Experience Manager at Weis Markets plays a crucial role in ensuring a positive shopping experience for customers while supporting the overall operations of the store. This position is centered around promoting excellent customer relations by instilling a customer-focused attitude among associates. The Assistant Manager is expected to greet customers warmly, address their inquiries, and resolve any concerns in a professional manner. Continuous improvement is a key focus, and the Assistant Manager is responsible for implementing changes that enhance the customer experience and operational efficiency. In addition to customer service responsibilities, the Assistant Customer Experience Manager assists the Customer Experience Manager in overseeing all aspects of front-end operations. This includes performing the duties of the Customer Experience Manager in their absence and taking on complete responsibility for store operations when store management is unavailable. The role requires strict adherence to cash handling controls and security measures to prevent losses, as well as compliance with company policies and state laws regarding various sales regulations. The Assistant Manager also oversees bookkeeping procedures, assists Customer Experience Associates with transactions, and conducts audits on cashiers to ensure accuracy. Training and onboarding new associates is a vital part of the role, as is recognizing and rewarding associate performance. The Assistant Manager utilizes the Learning Management System (LMS) to facilitate training and updates schedules to meet business demands while controlling labor costs. Moreover, the Assistant Customer Experience Manager is responsible for directing customer flow through the front end, ensuring that checkout lines are adequately staffed to minimize wait times. They monitor breaks and lunches to maintain uninterrupted customer service and oversee the cleanliness and safety of the store environment. This position requires a proactive approach to maintaining equipment functionality and communicating promotions to cashiers. Overall, the Assistant Customer Experience Manager is integral to the smooth operation of the store and the satisfaction of its customers.