Assistant Customer Experience Manager

Weis Markets - Milton, PA

Full-time - Mid Level

Milton, PA

Food and Beverage Retailers

About the position

The Assistant Customer Experience Manager at Weis Markets is responsible for promoting excellent customer relations and overseeing front-end operations. This role involves ensuring a positive shopping experience for customers, managing associates, and maintaining compliance with company policies and regulations. The position requires a focus on continuous improvement and effective communication with both customers and team members.

Responsibilities

• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Greets customers, answers questions, and resolves concerns promptly and professionally.
• Focuses on continuous improvement in all areas of the department.
• Assists Customer Experience Manager in overseeing all aspects of front-end operations.
• Performs duties of the Customer Experience Manager in their absence.
• May assume complete responsibility for total store operations in the absence of store management.
• Enforces cash handling control and security measures to prevent losses.
• Follows and enforces all company policies/procedures related to Front End operations.
• Adheres to all company and state laws and regulations related to various compliance areas.
• Oversees bookkeeping procedures and assists Customer Experience Associates with transactions.
• Conducts unannounced audits on cashiers.
• Assists store management in onboarding customer experience associates.
• Trains associates to provide a fast, friendly, accurate, and efficient checkout experience.
• Implements and communicates new programs and procedures to associates.
• Recognizes and rewards associate performance and participates in annual performance reviews.
• Utilizes the Learning Management System (LMS) for training associates.
• Updates Front End associate availabilities and schedules using the auto-scheduler system.
• Controls supply costs while ensuring adequate inventory levels.
• Directs the flow of customers through the Front End and ensures sufficient checkouts are open.
• Monitors breaks and lunches to avoid interruptions in customer service.
• Oversees lot attendant service and assists customers with shopping carts.
• Operates front-end scanning equipment and performs checkout procedures.
• Answers customer service phone calls with a positive attitude.
• Maintains functionality of equipment and reports issues in a timely manner.
• Communicates promotions and sale items to cashiers.
• Generates sales through suggestive selling and participates in daily store huddles.
• Maintains knowledge of weekly ads, promotions, and store layout.
• Oversees safety and sanitation of the parking lot and checkout area.
• Keeps cart corrals and parking lot clean and clear of carts.
• Follows cleaning schedules to ensure work areas meet health and OSHA requirements.
• Disposes of trash properly and ensures smooth function of the department.
• Continuously improves job performance and may assist in other departments.

Requirements

• Mid-level experience in customer service or retail management.
• Ability to supervise and lead associates effectively.
• Strong communication and interpersonal skills.
• Knowledge of cash handling and security measures.
• Familiarity with company policies and state regulations related to retail operations.

Nice-to-haves

• Experience with Learning Management Systems (LMS).
• Familiarity with auto-scheduler systems for workforce management.

Benefits

• Full-time employment with competitive salary.
• Opportunities for career growth and development.
• Supportive work environment that values teamwork.