Assistant Customer Experience Manager

Weis Markets - Fogelsville, PA

Full-time - Entry Level

Fogelsville, PA

Food and Beverage Retailers

About the position

The Assistant Customer Experience Manager at Weis Markets is responsible for promoting excellent customer relations and overseeing front-end operations. This role involves training associates, managing customer interactions, and ensuring compliance with company policies and procedures. The Assistant Manager may also assume total responsibility for store operations in the absence of store management, focusing on continuous improvement and customer satisfaction.

Responsibilities

• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Assists Customer Experience Manager in overseeing all aspects of front-end operations.
• Performs duties of the Customer Experience Manager in their absence.
• Enforces cash handling control and security measures to identify and prevent losses.
• Follows and enforces all company policies/procedures related to Front End operations.
• Assists Customer Experience Associates with getting change, checking prices, voids, refunds, etc.
• Conducts unannounced audits on cashiers.
• Assists store management in onboarding customer experience associates.
• Trains to provide a fast, friendly, accurate and efficient checkout experience for customers.
• Implements and communicates new programs and procedures to associates.
• Recognizes and rewards associate performance.
• Participates in associate annual performance reviews.
• Utilizes the Learning Management System (LMS) for current and new associates.
• Utilizes the auto-scheduler system to update Front End associate availabilities, headcounts, and schedules.
• Controls supply costs while ensuring adequate inventory levels to meet business demands.
• Directs the flow of customers through the Front End.
• Monitors breaks and lunches so customer service is not interrupted.
• Oversees lot attendant service to assist customers with shopping carts and loading groceries into vehicles.
• Operates front-end scanning equipment and register, performs all related check out procedures.
• Assists customer service with answering phone calls with a polite and positive attitude.
• Maintains functionality of equipment, hardware, and software.
• Communicates all information to cashiers regarding special promotions and sale items.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Oversees safety and sanitation of the parking lot, porch, entrance/exit, and checkout area.
• Ensures smooth function of department and store by cooperating with co-workers and superiors.
• May assist with baling cardboard or other related duties.
• May assist with receiving, unloading, checking-in, breaking-down, and storing deliveries.

Requirements

• Ability to supervise associates within the department.
• Strong customer service skills and ability to resolve customer concerns promptly.
• Knowledge of cash handling control and security measures.
• Familiarity with company policies and procedures related to front-end operations.
• Experience in training and onboarding new associates.
• Ability to utilize scheduling and inventory management systems.
• Strong communication skills to convey information to associates and customers.

Nice-to-haves

• Experience in retail management or supervisory roles.
• Familiarity with Learning Management Systems (LMS).
• Knowledge of safety and sanitation regulations.

Benefits

• Equal Opportunity Employment
• Reasonable accommodations for applicants with disabilities