Assistant Customer Experience Manager

Weis Markets - State College, PA

Full-time - Entry Level

State College, PA

Food and Beverage Retailers

About the position

The Assistant Customer Experience Manager plays a crucial role in promoting excellent customer relations and overseeing front-end operations at Weis Markets. This position is responsible for ensuring a positive shopping experience for customers while managing associates and maintaining compliance with company policies and regulations. The role involves training staff, managing schedules, and ensuring the smooth operation of the checkout process.

Responsibilities

• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Assists Customer Experience Manager in overseeing all aspects of front-end operations.
• Performs duties of the Customer Experience Manager in their absence.
• Enforces cash handling control and security measures to identify and prevent losses.
• Follows and enforces all company policies/procedures related to Front End operations.
• Assists Customer Experience Associates with getting change, checking prices, voids, refunds, etc.
• Conducts unannounced audits on cashiers.
• Assists store management in onboarding customer experience associates.
• Trains associates to provide a fast, friendly, accurate and efficient checkout experience for customers.
• Implements and communicates new programs and procedures to associates.
• Recognizes and rewards associate performance.
• Participates in associate annual performance reviews.
• Utilizes the Learning Management System (LMS) for current and new associates.
• Utilizes the auto-scheduler system to update Front End associate availabilities, headcounts, and schedules.
• Controls supply costs while ensuring adequate inventory levels to meet business demands.
• Directs the flow of customers through the Front End.
• Monitors breaks and lunches so customer service is not interrupted.
• Oversees lot attendant service to assist customers with shopping carts and loading groceries into vehicles.
• Operates front-end scanning equipment and register, performs all related check out procedures.
• Assists customer service with answering phone calls with a polite and positive attitude.
• Maintains functionality of equipment, hardware, and software.
• Communicates all information to cashiers regarding special promotions and sale items.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Oversees safety and sanitation of the parking lot, porch, entrance/exit, and checkout area.
• Ensures smooth function of department and store by cooperating with co-workers and superiors.
• May assist with baling cardboard or other related duties.
• May assist with receiving, unloading, checking-in, breaking-down, and storing deliveries.

Requirements

• Ability to supervise associates within the department.
• Strong customer service skills and ability to promote positive customer relations.
• Knowledge of cash handling procedures and security measures.
• Ability to train and onboard new associates effectively.
• Familiarity with scheduling and labor management systems.
• Understanding of company policies and state laws related to retail operations.

Nice-to-haves

• Experience in retail management or customer service roles.
• Familiarity with Learning Management Systems (LMS).
• Knowledge of inventory management and supply control.

Benefits

• Equal Opportunity Employment
• Reasonable accommodations for applicants with disabilities