Weis Markets - Dallas, PA
posted 2 months ago
The Assistant Customer Experience Manager plays a crucial role in ensuring that customers receive exceptional service and that the front-end operations of the store run smoothly. This position is designed for individuals who are passionate about customer service and teamwork, and who thrive in a fast-paced retail environment. The Assistant Customer Experience Manager is responsible for promoting positive customer relations by instilling a customer-focused attitude among associates. This includes greeting customers, answering their questions, and resolving any concerns they may have in a polite and professional manner. Continuous improvement is a key focus, and the Assistant Manager is expected to implement changes that enhance the customer experience. In addition to customer service responsibilities, the Assistant Customer Experience Manager assists the Customer Experience Manager in overseeing all aspects of front-end operations. This includes performing the duties of the Customer Experience Manager in their absence and assuming complete responsibility for total store operations when store management is not present. The role also involves enforcing cash handling controls and security measures to prevent losses, adhering to company policies and state laws, and overseeing bookkeeping procedures. The Assistant Manager is also involved in training and onboarding new customer experience associates, ensuring they provide a fast, friendly, and efficient checkout experience. This includes utilizing the Learning Management System (LMS) for training purposes and participating in annual performance reviews. The Assistant Manager is responsible for managing associate schedules using the auto-scheduler system to meet business demands while achieving budgeted labor rates. Furthermore, the Assistant Customer Experience Manager directs the flow of customers through the front end, ensuring that there are sufficient checkouts open to minimize wait times. They also oversee the lot attendant service, assist with customer inquiries, and maintain the functionality of front-end equipment. Safety and sanitation are also critical aspects of this role, as the Assistant Manager ensures that the parking lot and checkout areas are clean and safe for customers. Overall, this position requires a proactive approach to customer service, team leadership, and operational efficiency.