Assistant Customer Experience Manager

Weis Markets - Milton, PA

Full-time - Entry Level

Milton, PA

Food and Beverage Retailers

About the position

The Assistant Customer Experience Manager at Weis Markets is responsible for promoting excellent customer relations and overseeing front-end operations. This role involves training associates, managing customer interactions, and ensuring compliance with company policies and procedures. The Assistant Manager also plays a key role in maintaining a positive shopping environment and may assume total responsibility for store operations in the absence of management.

Responsibilities

• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Assists Customer Experience Manager in overseeing all aspects of front-end operations.
• Performs duties of the Customer Experience Manager in their absence.
• Enforces cash handling control and security measures to identify and prevent losses.
• Follows and enforces all company policies/procedures related to Front End operations.
• Assists Customer Experience Associates with getting change, checking prices, voids, refunds, etc.
• Conducts unannounced audits on cashiers.
• Assists store management in onboarding customer experience associates.
• Trains associates to provide a fast, friendly, accurate and efficient checkout experience for customers.
• Implements and communicates new programs and procedures to associates.
• Recognizes and rewards associate performance.
• Participates in associate annual performance reviews.
• Utilizes the Learning Management System (LMS) for current and new associates.
• Utilizes the auto-scheduler system to update Front End associate availabilities, headcounts, and schedules.
• Controls supply costs while ensuring adequate inventory levels to meet business demands.
• Directs the flow of customers through the Front End.
• Monitors breaks and lunches so customer service is not interrupted.
• Oversees lot attendant service to assist customers with shopping carts and loading groceries into vehicles.
• Operates front-end scanning equipment and register, performs all related check out procedures.
• Assists customer service with answering phone calls with a polite and positive attitude.
• Maintains functionality of equipment, hardware, and software.
• Communicates all information to cashiers regarding special promotions and sale items.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Oversees safety and sanitation of the parking lot, porch, entrance/exit, and checkout area.
• Ensures smooth function of department and store by cooperating with co-workers and superiors.
• May assist with baling cardboard or other related duties.
• May assist with receiving, unloading, checking-in, breaking-down, and storing deliveries.

Requirements

• Ability to supervise associates within the department.
• Strong customer service skills and ability to resolve customer concerns promptly.
• Knowledge of cash handling control and security measures.
• Familiarity with company policies and procedures related to front-end operations.
• Experience in training and onboarding new associates.
• Ability to utilize scheduling and inventory management systems.
• Strong communication skills to convey information to associates and customers.

Nice-to-haves

• Experience in retail management or supervisory roles.
• Familiarity with Learning Management Systems (LMS).
• Knowledge of safety and sanitation regulations.

Benefits

• Equal Opportunity Employment
• Reasonable accommodations for applicants with disabilities