Assistant Customer Experience Manager

Weis Markets - Lansdale, PA

Full-time - Entry Level

Lansdale, PA

Food and Beverage Retailers

About the position

The Assistant Customer Experience Manager plays a crucial role in promoting excellent customer relations and overseeing front-end operations at Weis Markets. This position is responsible for ensuring a positive shopping experience for customers while managing associates and maintaining compliance with company policies and regulations. The role involves training staff, managing schedules, and ensuring the smooth operation of the checkout process.

Responsibilities

• Promotes excellent customer relations by instilling positive customer-focused behavior with associates.
• Assists Customer Experience Manager in overseeing all aspects of front-end operations.
• Performs duties of the Customer Experience Manager in their absence.
• Enforces cash handling control and security measures to identify and prevent losses.
• Follows and enforces all company policies/procedures related to Front End operations.
• Assists Customer Experience Associates with getting change, checking prices, voids, refunds, etc.
• Conducts unannounced audits on cashiers.
• Assists store management in onboarding customer experience associates.
• Trains associates to provide a fast, friendly, accurate, and efficient checkout experience for customers.
• Utilizes the auto-scheduler system to update Front End associate availabilities, headcounts, and schedules.
• Controls supply costs while ensuring adequate inventory levels to meet business demands.
• Directs the flow of customers through the Front End to minimize wait times.
• Oversees lot attendant service to assist customers with shopping carts and loading groceries into vehicles.
• Operates front-end scanning equipment and register, performs all related checkout procedures.
• Maintains functionality of equipment, hardware, and software.
• Communicates all information to cashiers regarding special promotions and sale items.
• Maintains knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
• Oversees safety and sanitation of the parking lot, porch, entrance/exit, and checkout area.
• Ensures smooth function of department and store by cooperating with co-workers and superiors.

Requirements

• Ability to supervise associates within the department.
• Strong customer service skills and ability to resolve customer concerns promptly.
• Knowledge of cash handling procedures and security measures.
• Ability to train and onboard new associates effectively.
• Familiarity with scheduling and labor management systems.
• Understanding of health and safety regulations related to the retail environment.

Nice-to-haves

• Experience in retail management or customer service roles.
• Familiarity with Learning Management Systems (LMS).
• Ability to perform audits and maintain compliance with company policies.

Benefits

• Equal Opportunity Employment
• Reasonable accommodations for applicants with disabilities