Weis Markets - Kutztown, PA
posted 4 months ago
The Assistant Customer Experience Manager plays a crucial role in ensuring that customers receive exceptional service and that the front-end operations of the store run smoothly. This position is centered around promoting a positive customer experience by instilling customer-focused behavior among associates. The Assistant Manager is responsible for greeting customers, answering their questions, and resolving any concerns they may have in a polite and professional manner. Continuous improvement is a key focus, and the Assistant Manager is expected to implement changes that enhance the customer experience and operational efficiency. In addition to customer service responsibilities, the Assistant Customer Experience Manager assists the Customer Experience Manager in overseeing all aspects of front-end operations. This includes performing the duties of the Customer Experience Manager in their absence and taking on complete responsibility for store operations when store management is not present. The role also involves enforcing cash handling controls and security measures to prevent losses, ensuring compliance with company policies and state laws, and overseeing bookkeeping procedures. The Assistant Manager is also tasked with onboarding and training new customer experience associates, ensuring they provide a fast, friendly, and efficient checkout experience. This includes utilizing the Learning Management System (LMS) for training and conducting performance reviews. The Assistant Manager must manage associate schedules using the auto-scheduler system to meet business demands while adhering to budgeted labor rates. Furthermore, the Assistant Customer Experience Manager directs the flow of customers through the front end, ensuring that sufficient checkouts are open to minimize wait times. They oversee the lot attendant service, operate front-end scanning equipment, and maintain the functionality of equipment and software. The role requires maintaining knowledge of weekly ads and promotions to assist customers effectively and ensuring the safety and sanitation of the store environment. The Assistant Manager is also responsible for utilizing personal protective equipment (PPE) and may assist in other departments as needed.