Weis Markets - Muncy, PA
posted 2 months ago
The Assistant Customer Experience Manager plays a crucial role in ensuring that customers receive exceptional service and that associates are supported in their roles. This position is centered around promoting a positive customer experience by instilling customer-focused behaviors among associates. The Assistant Manager is responsible for greeting customers, answering their questions, and resolving any concerns they may have in a polite and professional manner. Continuous improvement is a key focus, and the Assistant Manager is expected to implement changes that enhance the customer experience and operational efficiency. In addition to customer relations, the Assistant Customer Experience Manager assists the Customer Experience Manager in overseeing all front-end operations. This includes stepping in to perform the duties of the Customer Experience Manager in their absence and, when necessary, taking full responsibility for store operations. The role also involves enforcing cash handling controls and security measures to prevent losses, ensuring compliance with company policies and state laws, and overseeing bookkeeping procedures. Training and onboarding new customer experience associates is another critical responsibility. The Assistant Manager is tasked with ensuring that associates provide a fast, friendly, and accurate checkout experience. This includes utilizing the Learning Management System (LMS) for training and conducting performance reviews. The Assistant Manager also manages scheduling and labor costs, ensuring that the front-end operations are adequately staffed to meet customer demand while adhering to budgeted labor rates. The Assistant Customer Experience Manager is also responsible for directing customer flow through the front end, ensuring that checkout lines are efficient and wait times are minimized. They oversee the lot attendant service, assist with customer inquiries, and maintain the functionality of front-end equipment. Additionally, the Assistant Manager is responsible for maintaining cleanliness and safety in the checkout area and parking lot, ensuring compliance with health and safety regulations. Overall, this position requires a proactive approach to customer service, team leadership, and operational management.