Assistant Customer Operations Manager - INTERNAL ONLY
Percepta•Melbourne, FL
468d
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About The Position
The Assistant Customer Operations Manager (ACOM) at Percepta plays a crucial role in enhancing customer experiences by supporting the Concierge Team and ensuring high levels of satisfaction. This position involves handling supervisor escalations, providing quality assurance monitoring, and coaching for Concierge Service Managers. The ACOM will also step in as an acting CSM when needed and assist the Client Operations Manager in leading the team effectively.
