Assistant Customer Service Manager 638

$37,648 - $37,648/Yr

Kroger - Brighton, MI

Full-time - Entry Level

Brighton, MI

10,001+ employees

Food and Beverage Retailers

About the position

The Assistant Customer Service Manager at Kroger is responsible for creating an outstanding customer experience through exceptional service. This role involves assisting the department manager in achieving sales and profit goals, maintaining quality assurance standards, and supervising the Front-end department's daily operations. The position emphasizes the importance of customer satisfaction and adherence to the company's core values.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Assist the department manager in reaching sales and profit goals.
• Monitor all established quality assurance standards.
• Direct and supervise all functions, duties, and activities for the Front-end department.
• Support the day-to-day functions of the Front-end operations.
• Assist with the execution of best practices, goals, and Front-end standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome and appreciated.
• Gain and maintain knowledge of products sold within the departments.
• Assist with monitoring and controlling supply expenses for the department.
• Manage cash control, sales, and cash items and records for the store.
• Manage the scheduling of Front-end associates for adequate coverage.
• Assist store management in preparing the store/department budget and profit and loss reviews.
• Collaborate with Front-end associates and promote teamwork.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures.
• Practice preventive maintenance by inspecting equipment and notifying management of repairs needed.

Requirements

• Experience in customer service or retail management.
• Strong leadership and supervisory skills.
• Ability to manage cash control and financial reports.
• Knowledge of food safety regulations and guidelines.
• Excellent communication and interpersonal skills.

Nice-to-haves

• Previous experience in a grocery store environment.
• Familiarity with budgeting and financial management.
• Ability to work in a fast-paced environment.

Benefits

• Competitive hourly wage starting from $18.10.
• Opportunities for career advancement.
• Supportive work environment with a focus on community.