Assistant Customer Service Manager- DLT

Harris Teeter - Indian Land, SC

Full-time - Entry Level

Indian Land, SC

5,001-10,000 employees

Food and Beverage Retailers

About the position

The Assistant Customer Service Manager at Harris Teeter is responsible for supervising a team of up to 120 associates in the Customer Service Department, which includes cashiers, baggers, and customer service clerks. This role involves assisting the Department Manager in the overall direction, coordination, and evaluation of the department, ensuring compliance with company policies and standards, and enhancing customer satisfaction and sales through effective team management and training.

Responsibilities

• Supervise up to 120 associates in the Customer Service Department.
• Assist the Department Manager with overall direction and coordination of the department.
• Perform floor monitor duties and ensure compliance with Customer Service Store Visit Audit and Loss Prevention Front End Audit.
• Interview and train associates, planning, assigning, and directing work.
• Appraise performance, reward and discipline associates, and address complaints.
• Provide immediate coaching and feedback to associates not in compliance with expectations.
• Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as needed.

Requirements

• High school diploma or GED required.
• 1 to 3 years of related experience and/or training preferred.
• Excellent communication and interpersonal skills.
• Commitment to unparalleled customer service and team collaboration.
• Ability to read and comprehend simple instructions and correspondence in English.
• Knowledge of HT Internet software, E-mail, Inventory software, Spreadsheet software, and Word Processing software.
• Ability to perform basic mathematical operations.

Nice-to-haves

• Experience in a supervisory role in a retail environment.
• Familiarity with customer service training programs.

Benefits

• Employee discounts on groceries and other products.
• Health insurance options.
• 401(k) retirement plan with company matching contributions.