Assistant Customer Service Manager Trainee (H)

$36,088 - $51,480/Yr

Hannaford Brothers Company - Plymouth, NH

Full-time - Entry Level

Plymouth, NH

Food and Beverage Retailers

About the position

The Management Trainee position at Hannaford Supermarkets is designed to equip future managers with the necessary skills and knowledge to effectively manage store operations. Trainees will be assigned to departments based on store needs and will learn to lead teams, maintain operational standards, and ensure customer satisfaction while adhering to company policies.

Responsibilities

• Observe and follow all company policies and established standard practices.
• In the absence of the department manager, manage the department operations in accordance with established department standard practices.
• Maintain a neat, well-groomed personal appearance at all times and comply with the company's personal appearance policy.
• Actively recognize associates who deliver great service and coach associates to expectations when necessary.
• Understand and use company tools such as financial reports, scheduling, productivity, ordering, and business information systems.
• Maintain solid communication in the department, with the store manager, and throughout the organization.
• Maintain merchandising techniques and layouts consistent with company standards.
• Maintain department compliance with pricing and coding policy.
• Work within the company's management planning (MPP) guidelines to maintain productivity.
• Support company safety standards and communicate any needed equipment repairs or maintenance work needed.
• Develop product knowledge in all areas of assigned department, including product preparation.
• Have total understanding of department's Standard Practice manual.
• Ensure the proper training of all assigned department associates.
• Ensure and maintain company sanitation and food safety standards.
• Maintain the quality of department's appearance and presentation.
• Treat all associates with fairness, dignity, and respect, providing recognition of accomplishments and feedback when necessary.
• Perform all special projects and duties as assigned.

Requirements

• Ability to lead and direct others.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Good interpersonal skills and desire to work in a team environment.
• Must meet minimum age requirements to comply with company policy.
• Effective communication and customer service skills.

Nice-to-haves

• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations.
• Direct work flow of assigned department associates.
• Ensure product produced meets company standards.
• Oversee the assigned areas including rotation of all products.
• Process administrative paperwork and maintain accurate department records.
• Order and maintain inventory control in order to maximize sales and limit shrink issues.
• Use good judgment in the delegation, assignment, and follow up required for efficient performance of the department.
• Maintain effectiveness of department's staffing, scheduling, and financial results.
• Wash, rinse, and sanitize equipment as outlined by company practices.
• Must be able to meet the physical requirements of the position, with or without accommodations.

Benefits

• Equal opportunity in employment without regard to race, religion, color, sex, age, veteran status, national origin, sexual orientation, gender identity and expression, disability, or any other characteristic protected by law.