Assistant Customer Service Manager

$69,600 - $90,500/Yr

Albertsons - Pleasanton, CA

Full-time - Mid Level

Pleasanton, CA

Food and Beverage Retailers

About the position

The Assistant Customer Service Manager at Albertsons-Safeway's Northern California Division is responsible for leading customer service initiatives, ensuring retail integrity, and achieving budget goals across multiple stores. This role involves mentoring and training staff, overseeing compliance with company policies, and enhancing the overall customer service experience.

Responsibilities

• Leads and manages total store Customer Service for the Division
• Promotes Service First, Second to None culture with Division Staff and store associates
• Direct and monitor store service performance utilizing measurement tools such as Customer SAT, service shops, etc.
• Create a Customer Service culture and environment
• Provide coaching and training to improve store Customer Service performance
• Create clear objectives with commitments accountability
• Direct special service operations events, such as Service Challenge, area meetings, Store of the Year, etc.
• Communicates Customer expectations and opportunities
• Create Division plan and metrics to exceed customer expectations
• Measure Division performance against plan and metrics
• Responsible for Service content in Division monthly newsletter
• Provides the communication interface between Boise Store Support and the Division
• Participates in Division, Area and store meetings
• Provides verbal and written communication to division and store personnel
• Plan and facilitate the ongoing development of Service Execution Managers, Retail Integrity Managers, Trainees, Store Service Operations Managers, Service Assistants and Scan Coordinators
• Implement and measure the Company's Core Values through team building, solid training programs and communication across all departments
• Uphold the adherence to company policies and procedures
• Oversee all Ads ensuring promotional information is supported at the Host pricing system as well as by the POS Systems
• Partner with Loss Prevention to address and resolve operational violations and investigations
• Partner with Execution Operations Managers and the Installation Services Teams to coordinate the installation of store systems equipment within the Division.

Requirements

• Bachelor's degree in business, finance or related field and/or at least 5 years' experience in retail store operations preferred
• Experience as a Store Director or Assistant Store Director is helpful
• Financial acumen and analytical skills combined with an attention to detail
• Thorough knowledge of front-end work methods, fund handling and scanning procedures
• Good understanding of Company scanning and price maintenance support application systems and practices
• Previous experience in retail store operations with a strong background in scan coordination procedures and methods
• Complete knowledge of front-end company policy and procedures
• Ability to work with and through others to achieve results
• Effective in a team environment
• Excellent verbal and written communication skills to interface with personnel at all levels
• Ability to communicate concepts, procedures, and systems clearly
• PC skills and desktop application (Word, Excel, PowerPoint) knowledge
• Requires analytical ability.

Benefits

• Diverse & Inclusive Work Culture
• Competitive Wages
• Bonus Eligible, where applicable
• Flexible work schedules
• Associate discounts
• Leaders invested in your training, career growth & development
• Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)
• Vacation / Paid Time Off